If Customer Reviews Have Ruined Your Online Reputation, There’s Hope

(Atlanta, GA) — How do local business owners with negative customer reviews bounce back from a ruined online reputation? Online reviews have become a significant part of the buying process with buyers going to local review websites like Yelp and Google Plus to research before buying. In 2012, the Local Consumer Review Survey found, “approximately 72% of consumers trust online reviews as much as personal recommendations.”
 
Ramon Dees, reputation management expert for small business owners, has revealed a handful of tips to recover from negative customer reviews.
 
According to Google, “Your online identity is determined not only by what you post, but also by what others post about you — whether a mention in a blog post, a photo tag or a reply to a public status update.”
 
Dees says, “The best defense business owners have against negative customer reviews is a good offense. While all reviews aren’t true, they create a first impression that effects the bottom line. Business owners who collect positive reviews on a regular basis will win over the long-haul.
 
In his free report, 5 Things to Be Saved, Dees goes over 5 keys to winning when it comes to reputation management:

1. Google your business name to see what people are saying about you.
2. Focus on getting your positive content to page one of Google with search engine optimization (SEO).
3. Collect reviews from your customer base on an ongoing basis, and use them in your marketing process.
4. Always respond to negative reviews, showing customers you care.
5. Seek out the help of a reputation marketing firm taking a best-practices approach to creating a 5 star online reputation.

Contact Information

Ramon Dees

Marketing Coach

48 Days Marketing Coach

(1) (404)931-3907

Contact via E-mail