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J.D. Power and Associates Ranks Verizon Business Tops in Customer Satisfaction for Large-Enterprise Voice Services


BASKING RIDGE, N.J. – J.D. Power and Associates, which recently gave Verizon Business a leading ranking for customer satisfaction among large-enterprise data service customers, has now ranked Verizon Business highest in overall customer satisfaction among large-enterprise voice services providers.

Respondents to J.D. Power and Associates’ 2009 Major Provider Business Telecommunications Study - Voice ServicesSM determined that Verizon Business sets the benchmark for five of the six factors used to measure customer satisfaction: performance and reliability, sales representatives/account executives, billing, cost of service, and offerings and promotions. Verizon Business’ overall score of 684 on a scale of 1,000 was 22 points higher than the large-enterprise segment average score, and the company ranked particularly high in both the offerings and promotions and billing factors.

“This back-to-back J.D. Power and Associates recognition is a testament to our employees,” said Fran Shammo, president of Verizon Business. "Multinational companies worldwide rely on our leading-edge voice-over-IP and contact center solutions as essential engines for their businesses. Our network engineers, product development teams and world-class account service professionals work together day in and day out to deliver the high-quality experience our customers have come to expect from Verizon Business.

“We are proud to have built a strong global brand that businesses associate with thorough and responsive account management, and we will continue to work to earn their trust and their business,” Shammo said.

J.D. Power and Associates’ 2009 Major Provider Business Telecommunications Services Study - Voice ServicesSM surveyed U.S. home-based, small- to midsized- and large-enterprise business customers to measure customer satisfaction with providers of telecommunications voice services such as voice over IP (VoIP), call center technologies, toll-free services, voice mail/voice messaging, Centrex services, call forwarding, and local and long-distance services. The surveys were conducted in January and April 2009.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world’s most connected IP network to deliver award-winning communications, IT, information security and network solutions. We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world’s largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at


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