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IDC Finds Business and IT Executives Can Overcome Communications Gap Through Internal Change and Vendor Solutions


FRAMINGHAM, Mass., February 9, 2006 - According to an IDC study of twenty top business executives from large U.S. companies, the chasm separating business and IT executives continues to hinder business performance and IT initiatives within many organizations. While the study participants uniformly expressed deep concern and frustration with the business-IT divide, IDC believes that successful business/IT alignment is certainly achievable through organizational changes that foster bilateral communication and collaboration among business and IT executives. In this new study, IDC also identifies opportunities for services and software vendors to create solutions that support business and IT synergy.

Citing business and IT communication as the primary factor that deters the success of IT initiatives at his company, one specialty chemical executive said, “The business wants one thing and IT thinks they delivered, but it turns out to be something different because we had a communication gap.”

Maryanne Coughlin, director of IDC’s Global Services Model and Forecast Management added, “As IT becomes increasingly integrated into the business, both business and IT executives must improve their communication and the level of visibility into each others’ domains to better align for the good of the enterprise. This presents an array of opportunities for both software and services vendors to address and facilitate.”

The IDC study, U.S. Business Executive Perspectives: Critical Business Drivers, IT Challenges, and Vendor Opportunities for Improvement (IDC #34606), examines the findings from in-depth, one-on-one interviews with 20 senior U.S. business executives. Data and analysis are provided regarding these executives’ opinions and expectations of their key business drivers and goals, investment decisions, IT and business alignment, innovation and risk profiles, organizational dynamics, and vendor preferences. From the study findings, indicators of future customer needs and wants are highlighted, and recommended actions for IT vendors are presented.

To purchase this document, call IDC’s sales hotline at 508-988-7988 or email


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