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Alcatel-Lucent’s Rich Communications Manager named "Most Innovative Mobile Application" at 2009 Andrew Seybold Choice Awards


CTIA Wireless, Las Vegas – Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced its Rich Communications Manager, which delivers the next generation of unified rich messaging through a single web portal – providing enhanced messaging and communications to fixed, mobile, and IP devices - has been selected as this year’s Most Innovative Mobile Application at the Andrew Seybold Choice Awards.

With this new functionality, fixed and mobile end users can retrieve, view, respond, and forward video, photos and text from a web portal that also integrates address books between user devices. Leveraging familiar, intuitive desktop concepts, subscribers can now easily drag and drop content across voice mail, SMS, MMS, email, faxes, calendars, and address books. In addition to eliminating the traditional barriers between various networks by making all mobile and PC communications visible in one place, the Rich Communications Manager eliminates multiple logins, user interfaces and contexts defined by different messaging applications.

The Rich Communications Manager provides end users with the convenience of accessing and managing their rich communications at home, work and on mobile phones. It also allows them to visually see a converged message queue, as well as originate and listen to voice mail messages online. It also provides voice to text functionality to allow users to read a voicemail transcription.

The Andrew Seybold Choice Awards have come to be recognized throughout the industry for their ability to identify cutting-edge products and services that offer innovation and impact to both wireless providers and end-users. Criteria used in choosing 2009 award winners included solving a long-standing problem, innovative approach, efficient use of resources, ease of use, potential to attract more customers to wireless voice and data services, as well as functionality, features and price.

“Each of this year’s award winners have made significant progress in simplifying the user experience, which is critical to expansion in the wireless industry,” said Andrew Seybold, President and CEO of Andrew Seybold, Inc. “Alcatel-Lucent has gone a step further by also supporting unified messaging access across all devices to conveniently follow the end user.”

“We are excited to receive this recognition for the Rich Communications Manager on the heels of its recent general availability announcement and debut at CTIA Showstoppers,” said Gani Nayak, President of Alcatel-Lucent’s Rich Communications business. “The award validates the tremendous potential we believe this product has for service provider differentiation, subscriber stickiness and quickly bringing unifying new services to market.”

At CTIA, Alcatel-Lucent is also showcasing the next generation of this technology – a Rich Communication Suite-based ‘communications widget’ that can be leveraged in mash-ups with third party applications to provide intuitive, trusted communications and messaging capability directly in the third party portal. This future capability of the Rich Communication Manager is consistent with Alcatel-Lucent’s application enablement strategy and helps the network provider generate value by exposing communication and messaging capabilities to developers in a managed and controlled way.

About Andrew Seybold, Inc.
Andrew Seybold, Inc., founded by wireless and mobile communications expert Andrew M. Seybold, operates internationally, offering unparalleled analysis of technologies and trends impacting the convergence of wireless, mobility and the Internet. Andrew Seybold, Inc. is known widely for its strategic consulting services, Industry publications and industry-specific educational seminar programs. Notable among its offerings are the Andrew Seybold Commentary and Wireless Data University. Sign up for a free subscription of Andrew Seybold Commentary and learn more about Andrew SeyBold, Inc. at external

About the Alcatel-Lucent 5155 Rich Communications Manager
The Alcatel-Lucent 5155 Rich Communications Manager Release 2.1 is the first generally available release to the marketplace. It delivers a superior Web 2.0 experience with enhanced Web messaging, providing an online web interface for subscribers to manage their communication needs. It enables end users to retrieve, view, respond, forward voicemails, SMS, MMS, emails, and fax from a web portal with built-in network address book to store all their contacts. The network address book supported is in compliance with GSM Association Rich Communication Suite (RCS) release 1.0. The product can also support online message management capabilities for 3rd party voicemail systems. Leveraging an open source environment, the Rich Communications Manager supports service creation in the future by enabling service providers to roll out new multi-screen communications services combining messaging with Web communications (voice, presence, chat), social networking, content and advertisement services.

For more information on this product, please go to

About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet:


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