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Nexus Telecom and Arantech partner for T-Mobile Austria’s Customer Experience Management Solution


Leading mobile communications industry software companies and pioneer of Customer Experience Management (CEM), Arantech and Nexus Telecom recently awarded a contract by T-Mobile Austria to implement the touchpoint Customer Experience Management (CEM) and NexusNETVIEW monitoring solution across the operator’s 3.5-million subscriber network. Today Arrantech announced that they have aligned with Swiss technology partner Nexus Telecom to aid with the deployment.

The implementation sees touchpoint integrated with the NexusNETVIEW monitoring system from Nexus Telecom, which provides a distributed, scalable and open system that supports telecom network management and customer care processes in areas of service assurance, performance management, fault management and revenue assurance.

Touchpoint will enable T-Mobile to proactively manage its subscriber base and identify and measure experience gaps for individuals or groups of individuals, through monitoring the lifecycle experience of every customer at any point. By helping to close these gaps, touchpoint can significantly increase revenue and improve a user’s satisfaction with an operator brand.

“The ability to visualize any network transaction and to immediately respond to problems by tracing any single customer interaction within the network is crucial to maintaining a high level of QoS in any network,” says Christoph Kupper, VP of Marketing at Nexus Telecom in Switzerland. “Furthermore, the ability to provide End-to-End correlated user-transactions in real-time over a standarized and centralized interface is critical for being able to visualize real-time customer experience on the network. I am pleased that T-Mobile Austria recognized this unique strength of our NexusNETVIEW surveillance system for their Customer Experience Management project with Arantech. Nexus Telecom and Arantech have thus worked closely together connecting the two systems in record-time and have provided to T-Mobile a lean, cost-effective CEM solution.”

Brendan McDonagh, Arantech CEO, said, “By recognising the need for implementing a CEM approach, we believe T-Mobile Austria has gained a differentiating advantage in the marketplace, one which will help it continually monitor and improve its overall QoE to ensure maximised end-user revenues and brand strength.

“We are pleased to be associated with Nexus Telecom for this important customer. Being able to work with professional technology partners like Nexus Telecom, help us to deliver enhanced offerings to our customers. We look forward to a growing relationship and mutual further development opportunities with Nexus Telecom,” McDonagh added.

About CEM and touchpoint
Founded in 1999, Arantech is the premier provider of Customer Experience Management (CEM) systems to communications service providers worldwide.
Arantech’s CEM solution radically transforms not only the way that operators service their customers but also the way their internal organisation responds to customer needs. This has made touchpoint™ both a catalyst for cultural change and a transformational force for its customers in terms of revenue and operational practice issues or network issues.
touchpoint provides a simple proactive approach to first-line customer management and selling, supporting any network, service or device type, through its touchpoint 360-degree desktop portal. It also enables tight integration, via APIs, to other BSS and OSS systems like customer care, service management and performance management, providing these systems with a high level of customer-centric capability.
Arantech is the customer experience management specialist within the wireless industry, and is actively broadening its reach into other channels of digital service delivery, such as fixed-line broadband and mobile convergence.

About Arantech
Headquartered in Dublin, Ireland, Arantech supplies its touchpoint solution and a range of CEM consultancy services to help customers derive maximum benefit from their existing network, customer and service management systems. Arantech customers include mobile operators from four largest mobile operator groups in the world, serving in excess of 140 million mobile subscribers. The company has offices in the USA, the UK, Japan and Australia.
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About T-Mobile Austria
T-Mobile Austria has established itself as a successful driving force on the Austrian mobile communications market.
Customer service is at the heart of the company’s ethos. In developing its projects and solutions, T-Mobile Austria emphasises user-friendliness founded upon technological progress and development. The company’s international outlook allows T-Mobile customers to benefit from a wide range of products and services, both at home and abroad, which can be used internationally as well as on the domestic network. tele.ring is a wholly-owned subsidiary of T-Mobile Austria. tele.ring is the price leader on the Austrian mobile communications market.
T-Mobile Austria is a subsidiary of T-Mobile International, the mobile communications arm of Deutsche Telekom AG and one of the world’s largest telecommunications companies.
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About Nexus Telecom
Founded in 1994, Nexus Telecom ( is a privately held company with headquarters in Zurich, Switzerland and subsidiaries in Canada (NA), Chile (CALA) and Pakistan (ME). With over 200 employees, Nexus Telecom is a major OSS/BSS vendor delivering sophisticated state-of-the-art telecom management and billing solutions to 2G, 3G, NGN and VoIP service providers and network operators worldwide.
Nexus Telecom specializes in Service Assurance, Revenue Assurance and Network/Service Testing solutions, supporting the most recently developed technologies and standards. With solutions deployed in over 100 countries, Nexus Telecom’s installed customer base spans the globe, assuring service quality and revenue streams for many of the world’s best-known telecom operators. For small and large service providers alike, the highly scalable and modular end-to-end solutions from Nexus Telecom maximize the service provider’s competitive edge through excellent ROI, quick and smooth launch of new services, and greatly increased end-customer satisfaction.
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