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New levels of high availability for blade server pools from SolutionContract BladeFrame


Services packages including remote services and dedicated Account Manager keep business-critical systems up and running

Munich, November 22, 2007

Business-critical applications running on blade servers gain new levels of high availability thanks to a comprehensive package of proactive and reactive maintenance and support services introduced today by Fujitsu Siemens Computers. The complete SolutionContract BladeFrame services package is made up of remote support as well as scheduled maintenance for the Blade system and virtualization software, based on the ITIL standard (IT Infrastructure Library). In addition to greater guaranteed uptime of business-critical systems, customers also gain a dedicated Technical Account Manager as a central point of contact for all their support needs.

The proactive service components of SolutionContract BladeFrame can considerably increase the availability and efficiency of BladeFrame systems, since regular System Health Checks and Patch Management are able to identify critical system conditions at an early stage, so that service measures can be initiated before critical problems occur. Via remote services the customers receive proactive assistance from a support control center.

SolutionContract BladeFrame also provides reactive services with pre-defined response, arrival-on-site and system recovery times. These services include problem diagnostics via remote access as well as hardware and software troubleshooting measures. When spare parts are required, best-in-class logistics services ensure that these are supplied as quickly as possible. Fujitsu Siemens Computers additionally offers further support services, such as performance analyses and optimization, configuration changes and the installation of software updates.

Richard Schlauri, Executive Vice President Infrastructure Services at Fujitsu Siemens Computers, says: "A DynamicDataCenter architecture is the backbone of a corporate IT, thus expected to be flawlessly operated at any time. We have created a service package that covers both support and maintenance, enabling our customers to maximise the uptime of any of such infrastructure system and to guarantee rapid fixes if an unexpected problem occurs.”

Main features of the SolutionContract BladeFrame package:

- High availability of the BladeFrame virtual server pool, thanks to proactive and reactive maintenance and support services

- A service package direct from the system manufacturer, Fujitsu Siemens Computers

- Double cost savings as a result of combining efficient and powerful server pools with standardized maintenance and support services provided by experts

- High degree of flexibility thanks to Service Level Agreements based on business and budget requirements

- A Technical Account Manager as the single point of contact for all service topics

SolutionContract BladeFrame provides service for the key elements of the BladeFrame infrastructure BF200 or BF400S2 systems from Fujitsu Siemens Computers: the processor Blades, the cBlade operating system and the Processing Area Network (PAN) Manager as well as virtualization software. Further, optional service agreements also support additional infrastructure elements, such as operating systems for pBlades (Microsoft Windows, Linux and Solaris) as well as SAN components and storage solutions.

Additional SolutionContracts are available for Dynamic Datacenter infrastructures, offering Service Level Agreements that are specially designed to meet a very wide range of business requirements – up to and including 24x7 continuous operations, with a choice of response times, arrival-on-site times, plus spare parts on-site and recovery times.

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About Fujitsu Siemens Computers:

Fujitsu Siemens Computers is the leading European IT manufacturer and at the same time market leader in Germany. With its strategic focus on innovative mobility and dynamic data center products, services and solutions, the company offers a unique range of products and services – from notebooks and desktops up to IT infrastructure solutions and services. Fujitsu Siemens Computers is present in all key markets in Europe, Africa and the Middle East – its Infrastructure Services division is active in 170 countries. The company benefits from the global cooperation and innovation power of both its shareholders, Fujitsu Ltd. and Siemens AG. The focus is on the specific requirements of its customers, be they large, small or medium-sized companies or private consumers. Fujitsu Siemens Computers is one of the pioneers in using environmentally friendly technologies and processes throughout the entire lifecycle of a product. It is also a member of the Climate Savers Computing Initiative, Green Grid organizations as well as the United Nations initiative “Global Compact”.

More information about Fujitsu Siemens Computers is at:

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