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Siemens’s IP-Based, Open Communications Solution Improves Collaboration Among Regional Hospital Facilities, Improving Medical Staff Productivity and Patient Care


Siemens Communications, Inc., (NYSE: SI) today announced that AtlantiCare, the largest healthcare provider in southeastern New Jersey, has chosen Siemens to upgrade its hospital-wide communications infrastructure. The new HiPath solution streamlines administrative processes and improves communications between facilities, leading to higher patient satisfaction and improved physician-hospital relations.

AtlantiCare, which includes AtlantiCare Regional Medical Center, the AtlantiCare Foundation, AtlantiCare Health Services, AtlantiCare Health Plans and AtlantiCare Behavioral Health (ABH), has more than 4,460 employees and more than 60 locations.

AtlantiCare wanted to replace its infrastructure with enhanced communications solutions and advanced collaboration features. “Having an IT-based unified communications environment aligns our clinical workflows for greater operational efficiency, which contributes to providing quality care and services, safely and efficiently,” said Daniel Morreale, chief information officer at AtlantiCare.

Siemens’s deep understanding of the healthcare market, its expertise in workflow optimization and its standards-based, user-centric offerings convinced AtlantiCare to choose Siemens over other competitors. AtlantiCare had already replaced a portion of its existing infrastructure with the first of two HiPath 4000 Real-Time IP Systems. It will use HiPath Manager for enterprise-wide systems management. These technologies will provide AtlantiCare with the resiliency needed to support its critical operations while increasing operational efficiencies and decreasing TCO through centralizing management of its voice network. A HiPath ProCenter Enterprise solution serves a 50-agent contact center, improving the efficiency of revenue cycle management operations.

Siemens’s IP architecture will leverage the fiber optic networking services that AtlantiCare plans to implement, reducing costly carrier services currently used between locations throughout their legacy infrastructure.

“Siemens displayed the clearest understanding of AtlantiCare’s requirements, which continually impressed the customer,” said Karl Kjellberg, President of Fortune Consulting, a telecommunications consulting firm, which managed the procurement process from development of the RFP through the decision process. “In addition, in a similar consulting engagement, Siemens successfully implemented an IP communications solution in a nearby Philadelphia school district under the management of Fortune Consulting.”

“AtlantiCare selected Siemens in part because it offered an open, standards-based, interoperable architecture that enables AtlantiCare to optimize its legacy equipment and meet its business needs through top-of-the-line solutions,” said Jeffrey Forbes, Vice President of Healthcare Solutions at Siemens Communications. “Siemens’s Open Communications philosophy lowers costs and provides healthcare enterprises with maximum flexibility, scalability and mobility while delivering superior performance,” he said.


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