Oracle Announces It Is Positioned in the Leaders Quadrant in Latest Magic Quadrant for Field Service Management

Oracle today announced that Oracle’s Siebel Field Service has been positioned in the Leaders Quadrant in this year’s Gartner Magic Quadrant 2007 for Field Service Management.1
The Gartner Magic Quadrant provides guidance for organizations that are seeking to purchase, replace or upgrade their field service management solutions. According to Gartner, vendors in the leaders quadrant “demonstrate market strength and have the ability to affect market trends in all categories of the criteria on which they are evaluated, and users of the software feel they are gaining a competitive advantage over others in their industry.”

Siebel Field Service offers a mature and feature-rich product that is tightly integrated with Siebel Call Center, Customer Service and Sales Automation. Siebel Field Service enables businesses to dramatically enhance their customer service offerings with support for everything from call routing and asset management to on-site invoicing and mobile connectivity. It can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multi-channel service solution.