Risotto Launches Autonomous IT Engineer That Investigates, Resolves, and Automates Complex Employee Support Tasks

Risotto, the AI-native autonomous help desk, today announced the launch of its Risotto Launches Autonomous IT Engineer. The new co-pilot is capable of solving complicated tier-2 requests by investigating problems it hasn’t seen before, analyzing logs, and executing fixes with human approval, while building reusable workflows so the same problem never requires manual intervention again.

Automated IT’s Problem: Low Solve Rate for Most Edge Cases

The fundamental flaw of traditional IT automation is that it plateaus after handling basic Tier-1 requests. When ambiguous, unseen edge cases occur, human engineers must step in to investigate, diagnose, and fix the issue. Crucially, because these resolutions are executed as manual, one-off fixes, the institutional knowledge disappears into closed ticket histories. IT automation never grows past its initial setup, leaving engineering teams stuck with static workflow engines that fail to keep pace with an increasingly complex tech stack.

“Risotto’s AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals,” said Mike Smith, IT Operations Manager at Jobber.

Risotto’s Solution: Autonomous IT Engineer for Tier 2 Requests

Risotto’s Autonomous IT Engineer elevates the AI helpdesk from a simple answer bot into a skilled employee capable of automating reusable complex workflows. By analyzing real-time user context and system logs, the assistants diagnose complex technical issues, propose a step-by-step fix, and execute the resolution with human-in-the-loop approval. Crucially, it converts every successful fix into a self-improving runbook and analyzes past ticket history to expand automation coverage, ensuring complex escalations are solved in minutes and automated forever.

Key Capabilities Include:

• No-Code Workflow Generation: Users describe automations in natural language, and Risotto builds and tests them while connecting with any tool via API or MCP endpoints.
  
  
• Past Ticket Mining: Analyzes 90 days of ticket history to surface new automation opportunities, ensuring coverage compounds over time.
  
  
• Dynamic Artifacts: Generates custom, live-data dashboard pages and reports in minutes, no BI or engineering tickets required.
  
  
• Proactive Triggers: Runs scheduled or event-driven workflows (like onboarding and system health checks) to shift IT from reactive support to proactive operations.
  
  

“Every AI helpdesk can deflect password resets, but the real bottleneck in IT lies mapping out and automating complex operational workflows that haven’t been previously documented.,” said Aron Solberg, CEO and Co-Founder of Risotto. “Our Autonomous IT Engineer doesn’t just resolve these complex issues; they convert each resolution into a reusable automation. The agents don’t just use tools, they build the tools they need.”

Risotto’s Track Record Reducing IT Responses

Risotto is already delivering massive efficiency gains for modern enterprises, including Gusto, Instacart, Docker, Retool, ThoughtSpot, Jobber, Patreon, Ironclad, Hazel Health, and Fundrise. Customers experience an average first-response time of under 4 seconds and a typical auto-solve range of 20% to 60% of all tickets. At Gusto, Risotto has saved thousands of hours, doubled the resolution rate on day one, and achieved a 70% auto-solve rate. ThoughtSpot cut its average resolution time from 31 hours to 6.5 hours, while Ironclad now resolves 91% of its access requests automatically.

For more information, visit https://www.tryrisotto.com/.

About Risotto

Risotto is the autonomous AI ITSM agentic platform built to resolve support tickets instantly for IT, HR, RevOps, and more. By integrating directly into existing corporate tools, Risotto automates up to 70% of Tier 1 support requests in hours, not months. Backed by Bonfire Ventures, 645 Ventures, and Y Combinator, and angels that include former executives from Dropbox and HelloSign, and founders from Gusto. Risotto is trusted by large enterprises including Gusto, Jobber, Thoughtspot, and Ironclad. For more information, visit www.tryrisotto.com.

Contact Information

Aron Solberg

Co-Founder & CEO

Risotto

support@tryrisotto.com