Rakuten Travel Launches Rakuten Travel AI Hotel Search, an AI Agent Offering Users Tailored Hotel Recommendations

- New AI agent leverages Rakuten Travel’s robust reviews, booking trends and accommodation plans to provide personalized hotel selection Rakuten Travel, a leading online travel agency in Japan under the Rakuten Group, announced the official launch of Rakuten Travel AI Hotel Search. This new AI agent offers tailored hotel recommendations to users.

Try Rakuten Travel AI Hotel Search today: https://travel.rakuten.co.jp/smart/aichat/v1/index_trvmkt.html
Start a chat using the input field below the date search on the smartphone site

Rakuten Travel AI Hotel Search is a free AI agent service available to all users from Rakuten Travel’s smartphone site. It leverages data from Rakuten Travel’s robust reviews, booking trends based on vast amounts of data and diverse accommodation plans provided by one of Japan’s broadest selections of hotels and registered accommodation facilities to provide tailored recommendations.

The AI agent’s key features include the ability to understand natural language and accurately grasp user requests, optimized recommendations including web search results to supplement Rakuten Travel’s analysis data, as well as a user-friendly display for users to compare multiple options either in a list or on a map.

Customers can use natural language to chat with the AI agent about their desired destination, length of stay, number of guests and relationship, budget as well as preferences for accommodation type, facilities, services and other details. The AI agent engages in dialogue, even when users use abstract expressions for instructions or make requests not covered by standard search criteria, to identify accommodations that best match user needs.

After confirming the user’s needs, Rakuten Travel AI Hotel Search selects up to 30 recommended accommodations based on extensive data. Users can easily view and compare from a list of hotel overviews with their locations on a map. Hotel overviews include accommodation photos, prices and review ratings, along with an “AI Recommendation Points” summary of key features aligned with individual search criteria.

Users can also make detailed adjustments to conditions such as length of stay and hotel facilities on the recommendations page to compare options according to personal preferences, enabling search based on prioritized criteria. Additionally, the AI agent’s Search Suggestions feature suggests even more detailed queries for users who want to search deeper. These functions can help AI beginners to find ideal accommodations quickly and effortlessly.

Going forward, Rakuten Travel will continue to improve convenience for customers based on feedback from users and accommodation facilities. In the future, Rakuten Travel aims to leverage this AI agent to offer personalized support for each individual traveler across all travel scenarios.

About Rakuten Travel
Rakuten Travel is a leading online travel agency in Japan. Launched in 2001, the service offers Japan’s broadest selection of local travel accommodation listings. With 14 offices in various countries and regions, Rakuten Travel is expanding its international operations and offers support in nine languages: English, Japanese, Simplified Chinese, Traditional Chinese (Taiwan), Traditional Chinese (Hong Kong), Korean, Thai, Indonesian and Vietnamese. It is part of the Rakuten Group, which operates more than 70 businesses spanning e-commerce, fintech, digital content and communications with 2 billion members around the world. For more information visit https://travel.rakuten.com/sgp/en-us/.