FluentStream Wins Dual Honors for Outstanding Customer Service from Globee® and Business Intelligence Group

FluentStream, the leading provider of cloud-based communication solutions for small and mid-sized businesses, is proud to announce that it has received two distinguished awards recognizing its outstanding commitment to customer service.

For the second year in a row, FluentStream was recognized by the Business Intelligence Group as the 2025 Organization of the Year for Excellence in Customer Service, a testament to FluentStream’s people-first approach and dedication to helping customers succeed. In addition, FluentStream was named a Silver Winner in the Globee Awards for Customer Excellence, celebrating companies that consistently deliver exceptional customer experiences across their products and services.

“These awards are a reflection of our team’s unwarvering commitment to putting our customer’s first,” said Kerrin Parker, CEO of FluentStream. “We pride ourselves on offering not only a powerful communication platform, but also unmatched service that truly makes a difference for the businesses we serve. We’re honored to be recognized by both the Globee Awards and the Business Intelligence Group for our continued focus on service excellence.”

FluentStream’s customer-first philosophy is deeply embedded in its culture and operations. From 24/7 US-based human support to customized onboarding and training, every aspect of FluentStream’s service model is designed to meet the evolving needs of modern businesses. The 15-person Customer Experience Team has resolved over 32,000 customer tickets over the past 12 months alone. Even more impressive, 71% of those tickets were completed within 24 hours, including requests from international customers and customers that required FluentStream to access their onsite network. FluentStream also maintains an industry-leading 98% CSAT score, reflecting the consistently high satisfaction levels of its users.

“I always enjoy working with James,” said Chrissy Chadbourne of Jefferson County Health Department, a FluentStream customer. “In comparison to some of the tasks we have worked on before, this one was pretty easy. But, as always, James is professional and kind and gets the job done.”

As businesses continue adapting to hybrid and remote work environments, FluentStream’s emphasis on agile onboarding, human support, and channel partner enablement has positioned it as a standout in the crowded VoIP and UCaaS space. “Our vision is to lead not just with tehcnology, but with empathy and education,” added Parker. “These awards underscore our belief that great service is a growth strategy.”

About FluentStream
FluentStream, the leading provider for enterprise-grade business phone services for small and medium-sized organizations, boosts productivity and optimizes employee collaboration and customer service. The company delivers scalable, cloud-based phone services and award-winning customer support to help SMBs thrive, whether they work on-site or remotely. Headquartered in Denver, Colorado, FluentStream’s remote workforce supports hundreds of channel partners and thousands of customres across the U.S. For more information, visit https://www.fluentstream.com or connect on LinkdIn.

Contact Information

Marissa Barcza

Vice President, Go-to-Market & Growth

FluentStream

mbarcza@fluentstream.com