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Kea Brings AI Voice Ordering to Miami Restaurant Chain PINCHO

Kea is already deployed in all of their locations and will support PINCHO’s expansion plans in 2023

San Francisco, CA, USA – WEBWIRE

kea, today announced its partnership with PINCHO, a Florida-based restaurant chain known for the Best Burger in Miami. By deploying kea’s AI voice ordering platform, PINCHO aims to scale operations and provide the best hospitality possible in the restaurant and on the phone. The chain now leverages kea in all 8 restaurants and will continue to expand with kea in new locations next year.

Remote orders are now restaurants’ primary source of revenue. When customers call to place an order to-go, making sure the phone gets answered can either make or break a restaurant’s bottom line. While some restaurants have adopted mobile ordering or delivery apps, the phone channel is usually the last to go digital. But now with kea, restaurants can ensure every call gets answered with AI.

“We want to enable restaurants to go 100% digital and create a new standard for digital hospitality,” said CEO and Co-founder of kea, Adam Ahmad. “While kea’s AI triages and handles most orders, what makes kea different is that we always have a human in the loop in case anything goes wrong on the call. If customers want to speak to a human while ordering via AI, kea’s representatives will hop on the line and take their order for them.”

In just 4 weeks, kea learned the entire PINCHO menu and was implemented across 8 locations. Now when customers call in, the AI takes down the order, confirms it with the customer, processes payment through a PCI-compliant system, and sends it to PINCHO. At one location, kea placed 500+ orders over the course of a month. That’s 20-30 hours worth of phone calls that employees now get back to be present in the restaurant and focus on hospitality.

“Now that our phones are not ringing as much as they used to, I had one of our team members ask me if they could move away from the buzzer system when the food’s ready because they wanted to walk the food to our guests’ table instead. I love that our team now has the time and freedom to elevate our in-store experience – and everyone loves they still get tipped on the to-go orders kea handles,” remarked Otto Othman, CEO and Co-founder of PINCHO.

Overall, kea has helped PINCHO decrease stress levels and increase productivity. Recently, call volumes have even gone up, and more customers call back to place the same order, which kea will remember and offer to place again.

Restaurants looking to improve their hospitality and operations can reach out to demo kea at

About kea

kea is the cashier in the cloud that improves hospitality and scales restaurant operations through voice AI. Founded by CEO Adam Ahmad in 2018, the company boosts restaurant revenue by ensuring every call gets answered and every to-go order gets placed. Using natural language processing, kea customizes, upsells, and confirms orders, then processes payments through a PCI-compliant system. The company has raised $21M to date.


Based in Miami, Florida, PINCHO was founded during a 4th of July family BBQ in 2010 by three cousins Nedal Ahmad, Otto Othman and Nizar Ahmad. The brand quickly transpired into a successful collection of restaurants throughout Florida. The rapidly expanding fast-casual food chain serves up pinchos, also known as skewers, along with mouthwatering, premium hamburgers, crave-worthy bowls and a variety of other quality hormone-free food. For more information about PINCHO, please visit


 Restaurant Industry
 Voice Ai
 Artificial Intelligence
 Restaurant Tech

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