National Operator of Burger King, Popeyes Louisiana Kitchen Restaurants Manages Acquisition, Growth to 10,000 Employees with UltiPro

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced that GPS Hospitality, an operator of more than 400 Burger King and Popeyes Louisiana Kitchen restaurants, successfully launched the UltiPro HR and payroll management suite while doubling the size of its company through acquisition.

GPS Hospitality has more than 10,000 active employees who strive to stand out among a competitive industry by maintaining a commitment to being “Service Obsessed.” As a culture-conscious company that believes people are its greatest asset, GPS Hospitality sought HR technology that could deliver a great employee experience. The company selected UltiPro in October 2016, and, two months later, made an acquisition that doubled its size from 200 to 400 restaurants.

“With minimal HR and payroll staff, we were able to absorb about 5,000 new employees into our system and had no trouble hitting our UltiPro go-live date of April 1, 2017,” said Christy Norris, director of payroll and HRIS at GPS Hospitality. “The people and technology behind UltiPro assisted us in our complex transformation. The Ultimate launch team understood our staffing challenges and collaborated with us to support our business objectives.”

GPS Hospitality partnered with UltiPro Managed Services, Ultimate’s full-service HR and payroll administration option, to help manage this transition. According to Norris, the company relied on Ultimate for administrative operations throughout 2017, and then transitioned to run its own payroll beginning in 2018.

“With more than a decade of HCM administration experience on three other solutions, I found over the past year that UltiPro’s usability sets it apart,” said Norris. “I love how easy it is to configure UltiPro for our particular needs. For example, a platform-configuration rule for a job change eliminated a substantial manual task when we promoted an assistant manager to general manager. I was also able to build our org levels and set them up by region, district, and division. With UltiPro, I can change the names of fields and edit labels to enhance the user experience for both HR and the employee. Most importantly, because UltiPro is an integrated HCM suite, I only have to make a change in one place and it populates everywhere.”

While Norris has enjoyed UltiPro’s unified HCM application and ability to effectively manage employee-related transactions, she reports that Ultimate’s customer service has been the most valuable aspect of her partnership with Ultimate.

“What I love most about Ultimate that I always have a team I can reach out to,” said Norris. “I have a number of Ultimate employees dedicated to my account—an expert who is continually optimizing my configuration, a relationship manager focused on my strategic goals, and the whole team is in touch with one another. In all my years working with HCM solutions, I have never felt as much support on a product as I do with UltiPro.”

“UltiPro can serve as the master system-of-record on all employee information for companies of every size and at all stages of growth,” said Greg Swick, chief enterprise sales officer at Ultimate. “We are pleased UltiPro is providing GPS Hospitality with the usability and functionality the company needs to reduce administrative burdens on HR, while at the same time being responsive to employee needs.”

About Ultimate Software
Ultimate is a leading provider of cloud-based human capital management solutions, with more than 40 million people records in the Ultimate cloud. Our award-winning UltiPro delivers HR, payroll, talent, time management, employee sentiment analysis, and HR service delivery solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 5,200 professionals worldwide. In 2018, Ultimate ranked #3 on Fortune’s prestigious 100 Best Companies to Work For list, our seventh consecutive year in the top 25; #1 on its Best Workplaces in Technology list for the third year in a row; #1 on its 100 Best Workplaces for Millennials list, our second year at the top; and #1 on its 100 Best Workplaces for Women list. Also in 2018, Customer Sales and Service World Awards identified Ultimate as having the #1 Customer Service Department of the Year, and PEOPLE magazine ranked Ultimate #3 on its 50 Companies That Care list. Ultimate serves more than 5,600 customers across the globe with employees in 180 countries, including Bloomin’ Brands, Culligan International, Feeding America, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.


UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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