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Unisys Positioned in “Leaders” Quadrant in 2013 End-User Outsourcing Services, North America Magic Quadrant Report


BLUE BELL, Pa. - Unisys Corporation (NYSE: UIS) today announced that it has been positioned in the “Leaders” quadrant in the Gartner, Inc. 2013 Magic Quadrant for End-User Outsourcing Services, North America.

This report is the first Magic Quadrant on North American end-user outsourcing services that Gartner has published. The report consolidates the Magic Quadrants for Help Desk Outsourcing Services and Desktop Outsourcing Services that Gartner published in prior years.

According to Gartner, “end-user outsourcing (EUO) services includes services that span clients’ day-to-day management and operations of desktop, mobility and service desk.”1

Gartner states that providers in the “Leaders” quadrant “deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions. The Leaders quadrant indicates the maturing EUO service market. However, the continuing changes in the delivery model capabilities will continue to drive continued change in the market. Leaders have demonstrated their many years of experience in delivering EUO services, and they understand the requirements to successfully deliver these services. They have proven their Ability to Execute their strategic visions. This was particularly evident during the reference-checking portion of the analysis.”

“We are pleased to be recognized by Gartner as a ‘Leader’ in End-User Outsourcing Services,” said Ron Frankenfield, president, Unisys Global Managed Services. “We believe that this recognition further validates Unisys’ success in creating efficient and responsive services, tailored to the individual needs of our clients’ end users, which help them enhance productivity and reduce IT costs.”

Using ITIL best practices in a process driven framework, Unisys professionals provide end-user services from 20 managed services centers worldwide. The Unisys centers are uniformly certified to the ISO standards for service management, service quality and information security.

Note to Editors

Sourcing for Gartner Magic Quadrant references:

1Magic Quadrant for End-User Outsourcing Services, North America, David Edward Ackerman, William Maurer, Bryan Britz, 26 September 2013.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Unisys

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit


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