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Xerox Customer Service Earns a Spot in J.D. Power and Associates’ Hall of Fame


ROCHESTER, N.Y.-- As a rule, Hall-of-Famers are rock stars or sports legends, but this week, Xerox Corporation (NYSE:XRX) became one for a different sort of success: customer service.

Xerox has earned a coveted spot in in the J.D. Power and Associates Certified Technology Service & Support (CTSS) Hall of Fame.

“This is the highest industry testament that we are meeting our customer’s needs,” said Bill Steenburgh, senior vice president of Xerox Services. “We strive to exceed expectations and this honor validates the impressive commitment of our people.”

Xerox was named to the Hall of Fame after achieving five consecutive years of certification in the J.D. Power and Associates CTSS program, one of the customer service industry’s most prestigious recognitions. It is awarded annually to technology companies that meet or exceed its standard for technology service and support. In addition to auditing companies for compliance with a comprehensive set of criteria, the CTSS program includes a J.D. Power and Associates customer satisfaction survey to validate the customers’ perception of service quality.

“Five consecutive years of recognition from TSIA and J.D. Power and Associates for Xerox’s excellence in technical support is exemplary for our industry, and is what lands Xerox in the hall of fame,” said Thomas W. Pridham, senior vice president and general manager, Organizational Development Services, TSIA.

More than 50 industry-leading companies contribute to the development of the program’s certification standards, including best practices for service strategy, operations, promotion, assisted and non-assisted support, depot and field service, and channel and outsource partner service.

About J.D. Power and Associates
J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information, please visit

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. For more information, visit

About Xerox
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 134,000 people of Xerox serve clients in more than 160 countries. For more information, visit,, or For investor information, visit


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