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Mitel Honored With Frost & Sullivan 2009 Best Practices Award


Mitel Dynamic Extension recognized for product innovation

PHOENIX, Arizona – Mitel® today announced that Mitel Dynamic Extension has been recognized by Frost & Sullivan as the recipient of the 2009 Best Practices Award for Global Enterprise Fixed Mobile Convergence (FMC) Product Differentiation Innovation. Mitel received the award in recognition of the company’s ability to identify a growing market need, leverage its core competencies, and introduce an effective solution into the market.

The award, presented at the 2009 Growth Excellence Awards banquet on September 15th in Scottsdale, Arizona, recognized Mitel Dynamic Extension’s ability to successfully address the mobility demand of customers of all sizes, allowing them to gain access to FMC capabilities without the need for replacing existing assets.

“One of the most important aspects of Mitel’s Dynamic Extension is its adaptability,” says Alaa Saayed, Frost & Sullivan research analyst. “While many alternative mobile solutions exist in next-generation architectures, legacy systems cannot easily convert multiple endpoints into their extensions. Mitel’s Dynamic Extension, which rides natively in the Mitel Communications Director software and allows businesses to place the solution on a generic server and use it as a gateway between the PBX and the endpoints, is a valuable capability for SMBs and enterprises alike.”

Mitel Dynamic Extension delivers single-number ’reachability,’ enabling a call to a user’s business number to simultaneously ring up to eight devices in a personal ring group. These devices can be any internal or external phone and need not include Mitel phones. Dynamic Extension also provides seamless hand-off between devices. The software, an integrated function in Mitel Communications Director, provides a single voice mailbox and simple access to business communications features from any location. It also extends user presence and availability to other staff and the corporate network, so that mobile employees’ statuses are maintained and their identities stay the same for business calls to and from any device.

“Mobility touches every business today and is seen as a strategic asset, although many companies are forced to increase their IT spend just to remain competitive,” says Stephen Beamish, Mitel vice president of marketing and business development. “Mitel Dynamic Extension delivers a software mobility solution that allows them to leverage the value of mobile services through their existing communications technology investments by connecting to any internal or external device, without the need to even purchase a Mitel phone.”

About Mitel
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel’s ( Global headquarters are located in Ottawa, Canada, with 100 direct offices and 1,500 partners and resellers worldwide.


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