Maritime Cargo Processing Uses CA Wily Application Performance Management to Maximize the Value of its Web-based Inventory Service

CA Wily Introscope Helps MCP Achieve Lean IT to Ensure 17 UK Ports Operate Effectively

ISLANDIA, N.Y. – CA today announced that Maritime Cargo Processing (MCP), a leading supplier of Port Community Systems in the UK, is achieving Lean IT by using the CA Wily Application Performance Management (APM) solution to help maximize the availability and performance of Destin8, a Web-based inventory service used to process thousands of shipments at 17 UK ports.

MCP uses CA Wily Introscope®, a key component of the CA Wily APM solution, to help prevent downtime of Destin8, which could impact the service’s 3,000 users and related activities at ports such as Felixstowe, Thamesport, Liverpool, Teesport, Bristol and Grangemouth. CA Wily Introscope proactively monitors the performance of the service elements, which are built on Java technologies and underpinned by 13 servers operating around-the-clock. The CA solution can help MCP to identify, triage and resolve application performance problems before customers are impacted.

As well as helping to maintain availability, CA Wily Introscope helps MCP ensure that Destin8 performs at an optimum level. Destin8’s users expect customs clearances and other business-critical transactions to be processed in a matter of minutes. Electronic Data Interchange (EDI) and electronic messaging play an extremely important part in the operation of Destin8.

“Destin8 is a highly complex Web-based system that requires active management in order to ensure it meets business and service level objectives, optimizes customers’ online experience, and achieves application performance and availability goals,” said Pete Inman, project leader, Maritime Cargo Processing. “CA Wily Introscope has been instrumental in not only helping to protect MCP’s revenue but also maintain customer satisfaction.”

The Port of Felixstowe’s IT team, which is responsible for operating Destin8 on a day-to-day basis, uses the CA solution to help identify potential problems with the Port Community System. “A number of core processes within Destin8 rely on integration with other online applications, such as official Customs systems,” added Inman. “If this link is lost, port activities are severely hampered. CA Wily Introscope helps alert the support team to such an issue. It can also provide information to help the team determine whether they are able to resolve the problem themselves or need to call us in to fix it.”

MCP also uses CA Wily Introscope to provide a live system availability feed on its Web site. By sharing application performance information with existing and potential customers, MCP can reassure them of the quality of the Destin8 application.

“Destin8 is MCP’s main revenue stream and a business-critical system for its customers,” said Chris Cook, corporate senior vice president and general manager of CA’s Application Performance Management business unit. “By using CA Wily APM to help maximize the availability and performance of Destin8, MCP is achieving Lean IT and is better able to protect its revenue, optimize the customer experience, and help ensure ports can operate effectively.”