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CA Showcasing its Lean Operator Vision and Comprehensive Solutions for Service Assurance for CSPs at TM Forum Management World 2009


CA Demonstrating How it Helps More Than 200 CSPs Worldwide Deliver New Services and Customer-facing Applications More Efficiently and Cost-effectively

NICE, FRANCE – CA (NASDAQ: CA) today announced it is showcasing multiple solutions at TM Forum Management World 2009 designed to help communications service providers (CSPs) to achieve greater efficiency and lower costs. During the conference, CA is delivering its Lean Operator vision and demonstrating its management solutions for cloud computing, customer self-service, IMS, IPTV, managed services and network outsourcing, Metro Ethernet, MPLS, service delivery platforms, and WiMAX.

Increased competition, market consolidation and convergence have shifted the ground underneath even the most agile CSPs, placing heightened emphasis on “lean operations” to help maximize value and minimize costs. Lean Operators require new services and customer-facing applications, but managing these services and delivering high quality customer experience are new challenges that CA’s service assurance solutions address.

CA will demonstrate how its service assurance solutions help more than 200 CSPs worldwide, including all Top 10 Tier 1 operators, optimize revenues, control costs, and improve service quality by enabling them to better detect, identify, and resolve operational issues more quickly and efficiently before they impact customers.

Following is an alphabetical list of the CA management solutions used by diversified fixed-line and mobile operators, cable and satellite providers, unified communications providers, managed services providers (MSPs) and network outsourcers, and cloud service providers. The solutions feature one or more of the following CA products: CA eHealth® Performance Manager, CA Spectrum® Infrastructure Manager, CA Wily Introscope®, and CA Wily Customer Experience Manager™.

Cloud Services: Recent technology and business delivery advancements offer new opportunities for CSPs to expand beyond network cloud services and offer cloud computing services spanning computing, storage, network, and application resources. CSPs and their customers require visibility into and assurance of cloud services’ performance and availability, and easy, agile and reliable provisioning of cloud services. CA’s management solutions for cloud computing include performance, fault, and capacity planning management; service level agreement management; dynamic provisioning of physical and virtual systems; and security management.

Customer Self-Service (CSS): CA’s management solution for CSS monitors user transactions in real time, measures response times, transaction success rates and errors, and tracks user transactions through OSS/BSS applications and related infrastructure.

”CA’s management solution for Customer Self-Service is very important to safeguard Quality of Service for our customers,” said Jean-Louis Avi of Sofrecom, systems consultants within the France Telecom Group. “The solution is a necessary component in supporting our customer’s SLA contracts to enable a high quality customer experience for critical online services, by analyzing the end-user experience to identify and fix issues that may occur from time to time.”

IP Multimedia Subsystem (IMS): CA solutions for IMS management span the requirements of core infrastructure performance and utilization management to resource performance management, including vendor-supplied subscriber quality metrics, for service providers building out IMS infrastructures. CA solutions for IMS provide support for both the transport and service layer within the IMS architecture, allowing service providers to leverage proactive performance management, fault isolation and root cause analysis to help prevent degradations from impacting revenue-generating users and to resolve problems when they do occur.

IPTV: CA solutions for IPTV management provide deep visibility across many layers of the IPTV Service Delivery Platform (SDP), enabling IPTV service providers to roll out more reliable, value-added applications and services. CA solutions can help operators to better understand their point-to-point, multi-point and video on demand architectures, address user behavior patterns and detect and analyze service quality degradations before users are affected by closely monitoring end-user experience while managing underlying infrastructure technologies including Quality of Service (QoS) and multicast.

Managed Services and Network Outsourcing: CA solutions for Managed Service Providers and network outsourcers enable these providers to offer a wide range of highly-available, revenue generating, and security-enhanced services. CA solutions provide MSPs with the capability to provide monitoring and performance management of WAN links, LAN devices such as routers, switches, firewalls, load balancers, servers, databases, IP telephony and unified communications.

Metro Ethernet: CA solutions for Metro Ethernet management, including CA Spectrum Infrastructure Manager and CA eHealth Performance Manager, enable operators to monitor core network health and help troubleshoot degradations and faults before they impact revenue-generating services. CA solutions offer visibility into the MPLS cloud, providing discovery of resources, intelligent monitoring, proactive performance management, fault isolation and root cause analysis.

MPLS: CA solutions for MPLS management are designed to provide visibility into the MPLS cloud to help discover resources, monitor network health and service delivery, proactively monitor and manage performance, isolate faults, and determine root cause. CA solutions also help operators to monitor core network health and the services that run on it, including VPN, VPLS, Metro Ethernet, voice over IP, IPTV, video on demand, multicast and QoS as well as legacy transport technologies such as ATM and Frame Relay.

Service Delivery Platforms (SDP): The CA solution for SDP provides end-to-end visibility into customer transactions, helping to ensure comprehensive monitoring and delivery of Service Level Agreements (SLA), proactive monitoring of Key Performance Indicators (KPI), and successful customer experience with increasingly complex, network-based service-oriented platforms and applications.

“CA management solutions have helped us to optimize the customer experience with our Optus Zoo Web and WAP services. CA Wily Introscope has provided deep visibility into user transactions, business processes, and infrastructure, to ensure quality of service within defined areas of our network infrastructure,” said Brent Suhr, product manager, Premium Services, Content & Portals, SingTel Optus Products and Delivery. “The CA solution has enabled us to take a proactive approach to traffic management, ensuring our content services are being delivered at optimal levels. If and when traffic issues occur we are well positioned to initiate an immediate response and mitigate any potential impact to our business.”

WiMAX: CA solutions for WiMAX management help ensure the availability of fixed and mobile broadband connections and services. CA solutions enable end-to-end network performance monitoring and analysis of key WiMAX attributes such as data integrity, traffic, mobility and service availability. CA also supports key network equipment including base stations, access serving network (ASN) gateways and Authentication Authorization and Accounting (AAA) servers.

“CA’s CSP customers have had tremendous success delivering new services on converged networks,” said Roger Pilc, corporate senior vice president and general manager of CA’s Infrastructure Management and Data Center Automation business unit. “CA is now building on its years of CSP experience to provide new value for this important business segment. We are looking forward to helping many more CSPs effectively compete by using our management solutions to monitor and manage new IP-based services and content, assure high levels of availability, quality and customer satisfaction, and gain greater control over their multi-vendor infrastructure and applications.”

“Providing exceptional customer experience that not only enables service providers to attract new customers, but also retain and grow existing ones require sophisticated solutions , such as CA’s service assurance solutions, ” said Martin Creaner, president and COO, TM Forum.

Additional Resources

* Industry Brief: Service Assurance for Next Generation Communications Services
* Analyst White Paper: Achieving Top Performance and User Experience with Next Generation Services and Applications
* Analyst White Paper: Preparing for Cloud Computing: The Managed Services Revolution
* Solution Brief: Optimizing Telecommunications OSS/BSS and SDP Deployments with Application Performance Management
* White Paper: IPTV: More Than a Pretty Picture
* Article: Next-Generation Management of Converged Services
* Press Release: CA Executive to Moderate Cloud Panel at TM Forum Management World
* Press Release: CA Releases a Comprehensive Solution for Integrated Availability and Performance Management across Physical and Virtualized IT Domains

About CA
CA (NASDAQ: CA) is the world’s leading independent IT management software company. With CA’s Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage. For more information, visit


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