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Top 50 Green Outsourcing Suppliers control energy costs, minimize carbon footprints and fortify client reputations


The largest of its kind, the annual vendor study by Brown-Wilson Group and “The Black Book of Outsourcing” explores how new global economic dimensions are impacting the growth of the sustainability technology sector. Download the full 38 page study at

Washington DC - - - Brown-Wilson Group, an outsourcing industry and market research firm announced the results of the 3rd Black Book of Outsourcing “Top Green Vendors” study on Earth Day. This is a part of Black Book’s Best Managed Global Outsourcing Vendors 2009 study conducted around the world by polling over 26,000 services and tech industry users.

The 2009 Green study explores new trends and factors that are impacting outsourcing management and delves into factors like how economic conditions contribute to making the most environmentally-friendly suppliers, both offshore and onshore. Research aspects including organizational priorities, budget constraints, option scarcity, the use of contractors to minimize energy consumption , and perceptions of corporate responsibility make this study more interesting and relevant to participants and the market.

According to Scott Wilson, Partner, Brown-Wilson Group and co-author, The Black Book of Outsourcing (Wiley Publishers) , “When we conducted the inaugural Black Book Top Green Outsourcers survey back in 2006, we were eager to understand how some outsourcers became regarded as significantly greener and more socially responsible. But during the course of our survey construction, we unearthed that no comprehensive set of standards or measurements exists that allows users to consistently compare their vendors’ progress at reducing global warming and carbon footprints. As such, the user poll has evolved into one of the most important studies in the sourcing business world when it comes to finding out what drives client satisfaction and new growth.”

Key 2009 Findings:

► Competitive Indian IT outsourcing vendors have moved beyond sustainability demands as necessary costs of doing offshore business and are implementing innovative, tangible Green alternatives.

► Major US and Indian outsourcing vendors are more commonly adding new revenue streams through sustainability options.

► The reputational risks from contributing excessively to environmental waste and greenhouse gases are shifted to outsourcers with far less concern as outsourcers demonstrate green operations.

► Despite the magnitude of the triple bottom line, customers do not expect to pay more for green IT until the global economy is in recovery.

► Six of seven corporate officers claim the adoption of green technology is more likely a result of escalating energy costs than ecological altruism.

► 92% of respondents believe the vendors who have initiated green options for clients in the economic downturn will mature products and services that will be the highest in demand in 2010 – 2011

► Users are doubtful about the comprehensive and impact quality of outsourcing green programs but without standards to measure outcomes and energy prices high, 87% of clients are taking a “mostly passive” approach to monitoring vendors, as long as costs are stabilized and a green program is drafted.

Black Book’s 2008 Green Outsourcing survey stating that 62% of large American corporations have established detailed green IT data center strategies including outsourcing vendor expectations; 54 percent had set policies for non-IT services delivered through ancillary outsourcing vendors; but 88% are not entirely sure what constitutes achieving true sustainability. Not much has changed in a year.

Half of 1338 user companies responding to this Black Book Research survey from January to March 2009 said they consider green criteria during their IT-procurement process, and four out of five have recycling programs.

However, energy costs and reputation impact are still the drivers of choosing a vendor with green options. Green has secured a major role of the IT outsourcing decision making and vendor selection process, and competing suppliers are peddling green credentials.

The financial results of several sustainability-focused outsourcers and consultants have revealed indications that defend the assertion that outsourcing corporations can do well by doing good. Global technology vendors have demonstrated the power of distinguishing their brands, services and reputations as environmentally, socially and economically responsible for the entire planet.

With nearly 90% of buyer CIO’s and executives confused by what is needed and what is fluff, most note that there are no funds budgeted in 2009 or 2010 to pay more for outsourcing suppliers’ green add-ons.

Sustainability is driven by customer demands report 98% of CIO’s (up 4% from last year) who assert that their vendors are reacting only to clients, not love of mother earth. The price of energy sends more business to outsourcers than their green credentials confirm 85 percent of CxO’s.

Top Scoring Vendors Highlighted

The Top Fifty nominated outsourcing services vendors ranked by the number of supporting recommendations are, in order: Xerox - with a record breaking 440 nominations, Accenture, CSC, Capgemini, IBM Global, Oracle , HCL, Patni, WNS. Hewlett Packard/EDS, Aramark, Perot Systems, Logica, Wipro, SITEL, Mastech, Oce Business Services, SAP, CIBER, SAIC, TechMahindra, BT, Atos Origin, ACS. Fujitsu, T Systems, Orange Business Services, eTelecare, CH2M Hill. Infosys, Steria Xansa, CGI, Innodata Isogen, Convergys, Sun Microsystems, TeleTech, Hewitt, RR Donnelley, UST Global, Sodexho, Northrop Grumann, Ariba, Emcor, Siemens, Unisys, XChanging, Pitney Bowes, Hitachi,Tata Consultancy Services, and CompuCom/Getronics.

Ranked on thirty key performance indicators specific to green technology, the Top Ten Green/Sustainability Innovative Tech Firms were lead by Patni, which ranked #1, followed by CSC, Oracle, IBM Global, HCL, Accenture, Hewlett Packard/EDS, Capgemini Perot Systems and SAIC. Capgemini ranked top in both the EMEA and APAC regions, with highest scores from Western European and Australian clients. Patni received top honors among all Indian technology suppliers, and CSC championed in the North American tech marketplace.

In services outsourcing divisions, the top scoring vendors, ranked by client experience ballots were:

Business Process Outsourcing - WNS Global

Transportation, Supply Chain and Procurement Outsourcing – IBM Global

Document Process Outsourcing – Xerox

Facilities Management Outsourcing – Aramark

Engineering Services Outsourcing – CH2M Hill

About Brown-Wilson Group and “The Black Book of Outsourcing”

For more than eight years, Brown-Wilson Group has provided research clients with best-in-class polling, survey and market research. Brown-Wilson received over a quarter-million inquiries in 2009 for the comparative client experience and satisfaction of outsourcing users globally. As a market leader in industry-specific research and user opinion polling, Brown-Wilson group delivers results on more than four thousand supplier organizations worldwide. Brown-Wilson Group provides qualitative performance and user experience insight to the buyers of the billion dollar outsourcing industry.

“The Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities” (Wiley Publishers) has maintained bestseller status globally on the topic of outsourcing since first printed in 2005. Now available in a second updated 2009 edition, “Black Book” is available wherever books are sold.

Contact: Doug Brown, Managing Partner, Brown-Wilson Group, Tel 727 784 6689

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