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Travel Consumer Group Reports to the EU Commission on The Summer of Consumer Discontent 2008!


HolidayTravelWatch publishes its latest report commenting on the operation of The Package Travel Directive (incorporated into UK law in 1992 as The Package Travel Regulations).

The Organisation submitted its last report on this issue in October 2007, providing 160 case studies and general comment and recommendations as to the future direction of the Directive.

The submission of today’s report incorporates small surveys on the operation of the Flight Delay, Denied Boarding and Flight Cancellation 261/2004 Directive and Holiday Trends since 2007-2009. The report also provides 523 case studies, written in the words of holidaymakers, which highlight problems such as, Holiday Sickness, Holiday Accidents and Significant Changes to Holidays. The report analyses the general debate, particularly in light of the EU Parliament Resolution on promoting a ’renewed’ tourism policy (P6_TA-PROV(2007)0575) and the EU parliament commissioned report on the future of the Package Travel Regulations.

HolidayTravelWatch considers that whilst there was a ’flurry’ of activity in 2007, on the issue of the Consumer Acquis (Directives dealing with various Consumer Protections), it is vitally important from the consumer perspective, to ensure that the EU Commission, the EU Parliament and the Department for Business Enterprise and Regulatory Reform (DBERR), understand how these complex holiday contracts continue to cause difficulties for the ordinary consumer.

Frank Brehany, the Senior Consumer Advocate for HolidayTravelWatch states:

“The survey results within this major report provide a small window into the Consumer experience on travel problems. It is however the shocking examples of holiday complaints illustrated within the 523 case studies, that should provide food for thought and nail the lie that Consumer Detriment is difficult to find! As we have determined, holiday complaints are not just confined to British Holidaymakers - this is an EU wide problem and deserves an EU wide solution, particularly on the issues of health and safety standards within holiday contracts. There can be no good reason not to improve the effectiveness of The Package Travel Directive and I call upon the EU Commission and EU Parliament, to hasten its efforts to protect future holidaymakers and promote a true sustainable and safe tourism industry”


 Holiday Complaints
 Package Travel Directive
 EU Parliament
 EU Commission

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