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AT&T Wins Billing & OSS World Excellence Award for Customer Care


Dallas, Texas.- AT&T* today announced that its AT&T BusinessDirect® customer Web portal has been recognized with the Billing & OSS World 2009 Excellence Awards for Best Customer Care Solution. The annual awards recognize the leaders — vendors, service providers and integrators — in the development and deployment of billing and operations support systems (OSS) technologies and solutions.

AT&T BusinessDirect, used by AT&T’s business customers to complete customer service transactions online, enables customers to reroute network traffic in real time, test circuits, check network alarms, report service problems, place orders, pay bills electronically, and perform other customer service-related tasks. AT&T BusinessDirect provides tools that enable customers to enjoy faster service intervals, proactive notification of significant network events, and the ability to leverage their existing business processes in managing their network online through desktop PCs or with mobile devices.

“Today’s businesses expect convenience, mobility and cost effectiveness at lightning speed,” said John Cushman, Vice President – eSales and Service, AT&T Business Solutions. “And with the AT&T BusinessDirect Portfolio, we offer a suite of electronic servicing tools that empower businesses to work productively and cost-efficiently by managing their own AT&T services and accounts. It’s all about providing the flexibility and responsiveness that are key to delivering a world-class customer experience.”

AT&T was recognized at ceremonies Tuesday, April 14, at the Billing & OSS World 2009 Conference & Expo in Las Vegas. An independent panel of experts from the billing and OSS community cited AT&T BusinessDirect for its ability to provide users with a competitive advantage, innovation, economic benefits, compatibility with products from other vendors, ease of use, ease of implementation and other factors.

“Billing & OSS World is pleased to acknowledge AT&T as an example of excellence in customer care for the telecommunications industry,” said Mike Saxby, Billing & OSS World group publisher. “Customer care is extremely critical, and the AT&T BusinessDirect online portal serves as a valuable asset that offers free, easy-to-use tools for valued business customers.”

AT&T BusinessDirect helps hundreds of thousands of users in over 90 countries manage their network services conveniently online, improve productivity as well as the speed and accuracy of network transactions optimize network efficiency in real time while reducing costs.

Each month, AT&T BusinessDirect handles almost 4 million customer transactions including ordering services, maintenance requests and billing inquiries. AT&T BusinessDirect enhances the customer’s overall experience by providing users the flexibility and responsiveness needed to manage the demands of their business.

In addition, AT&T has integrated the service with mobility features to enable remote workers and network managers on the go to stay connected with customers and co-workers to resolve problems even when they’re not at their desk.

For more information on the Billing & OSS World 2009 Excellence Awards, visit

More information on AT&T BusinessDirect can be found at

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T, Inc.


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