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United Airlines Offers Advice to Customers Affected by Forecasted Denver Snowstorm and Issues Travel Waiver


Use Unitedís travel waiver to adjust travel plans; Check flight status before going to the airport; Log on to to change an itinerary

CHICAGO Ė As a result of forecasted snowstorms in Denver, United is encouraging customers to take advantage of its travel waiver and to consider their travel plans, as certain change fees have been waived for them. United advises customers to log on to to make changes to their itineraries or to call United reservations at 1-800-UNITED-1 or their travel agency. All changes must be made by midnight of the customerís original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

The revised ticketing policies apply to all tickets purchased March 25, 2009 or earlier, for travel between March 25-27, to, from and through Denver on any Unitedģ, United Expressģ or United code-share flight. Origin and destination cities must remain the same.

Customers with canceled flights are eligible to apply for a full refund.

Flights may be delayed or canceled in Denver as a result of the forecasted snow. Customers can minimize possible inconvenience by checking the status of their flights before going to the airport, at or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive Unitedís automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at

United will continue to monitor the situation and adjust ticketing policies on

About United

United Airlines (NASDAQ: UAUA) operates more than 3,000* flights a day on United and United Express to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 912 destinations in 159 countries worldwide. Unitedís 49,500 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the companyís Web site at

*Based on Unitedís flight schedule between Jan. 1, 2009, and Jan. 1, 2010.


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