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CSC Positioned in ‘Leaders’ Quadrants of Desktop and Help Desk Outsourcing Reports


FALLS CHURCH, Va.- CSC (NYSE: CSC) today announced that it has been positioned in the “leaders” quadrants of two Gartner reports, “Magic Quadrant for Desktop Outsourcing Services, North America,” authored by Richard T. Matlus and William Maurer, and published on March 3, 2009; and “Magic Quadrant for Help Desk Outsourcing, North America,” authored by Richard T. Matlus, William Maurer and Lilian Dutra, and published on March 4, 2009. The reports evaluate external service providers (ESPs) based on their ability to execute and their completeness of vision.

“We are pleased to be included in the Leaders quadrant in these two reports, which we believe recognize CSC’s understanding of evolving technology trends and ability to provide customers with high quality services during a shifting economy,” said Russ Owen, president of CSC’s Americas Commercial Group. “As we continue to invest in a wide range of innovative outsourcing services, such as our Virtual Desktop Services offerings brought to market with our partnerships with Citrix, Microsoft and Sun, we believe these positions confirm CSC’s experience and industry leadership in both help desk and desktop services across the Americas.”

The Market Overview section of the desktop report states the desktop outsourcing services market is a mature service offering with a 2008 compound annual growth rate of 4.2 percent in North America and 5.1 percent worldwide. The same section of the help desk report states that the help desk management service market will grow at a 4.9 percent compound annual growth rate, from $9 billion in 2006 to $11.5 billion in 2011.

Gartner determines the positioning of service providers within the Magic Quadrant based on formal presentations by participating vendors, client reference checks, and analyst knowledge of the market and enterprise wants and needs. ESPs were required to have at least $45 million in annual desktop services revenue to qualify for the desktop outsourcing report and at least $15 million in annual help desk service revenue to qualify for the help desk outsourcing report.


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