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New Unisys Converged Remote Infrastructure Management Offering Helps Outsourcing Clients Cut Costs by Automating Management of IT Infrastructures


Holistic management of service events can reduce service costs by 25 percent while reducing risk to the client’s business from IT failures

BLUE BELL, Pa., Unisys Corporation (NYSE: UIS) today launched its new Unisys Converged Remote Infrastructure Management Suite service offering. The offering provides enterprises with a single, converged view of their IT infrastructure and the ability to monitor and manage the end-to-end environment.

This innovative service delivery model can be rapidly deployed for an enterprise without having to change the underlying IT infrastructure and operations. Geographically dispersed enterprises with multiple platforms and service models, locations, and legacy systems can now enjoy the benefits of a single monitoring and management system. This helps lower the client’s cost of implementation and preserve its investment in existing IT infrastructure, while making it simpler for Unisys to tailor services to the client’s specific requirements.

Independent research and consulting firms such as Gartner, Inc. and Alsbridge estimate that remote infrastructure management services can reduce enterprises’ service costs by as much as 25 percent or more. Unisys believes that the Unisys Converged Remote Infrastructure Management Suite can provide savings in that range while significantly diminishing the risk to business operations from IT failures.

The Unisys solution, acting as a “manager of managers,” offers “snap-on” technology interfaces that can be deployed across infrastructure segments (also known as towers) – such as network and security infrastructure – and service-providers’ facilities, giving enterprises not only an end-to-end view, but also the ability to correlate the impact of events across the entities and orchestrate pre-emptive action against potential IT failures.

Also, through correlation of events, the Unisys Converged Remote Infrastructure Management Suite can trigger defensive actions to prevent repeated incidents. It uses advanced analytics, problem and knowledge management capabilities conforming to the ITIL standard for service management, and advanced automation techniques for incident identification, diagnosis and service restoration across the IT infrastructure.

Here is an example of how the Unisys solution resolves a service event before it can cause multiple incidents. For an HR application, an IT failure causes data updates to be delayed, in turn affecting other client systems such as payroll or benefits. Monitoring the IT infrastructure, the Unisys suite isolates the event, characterizes the total impact for the client and notifies the client contact – proactively pre-empting other system impacts while resolving the initial incident.

The Unisys Converged Remote Infrastructure Management Suite is globally available, leveraging Unisys global and regional operations centers in Salt Lake City, Utah; Bangalore, India; and Budapest, Hungary. These centers are certified to the ISO/IEC 20000 and 27001:2005 standards for IT service delivery and security, respectively. Using the ITIL standard for service management, the Unisys solution facilitates consistent global support and predicable IT infrastructure performance.

“In a challenging global economy, enterprises need to make certain, more than ever, that their IT infrastructure is managed in the most efficient way possible to keep their employees as productive as possible,” said Sam Gross, vice president, IT Outsourcing Solutions, Unisys. “They can’t afford the price or the risk of the old ‘mosaic management’ approach to IT that addresses only one aspect of their infrastructure at a time and each in isolation. Drawing on Unisys expertise and global services delivery capabilities, the Unisys Converged Remote Infrastructure Management Suite provides an exceptional and holistic way to manage service events, restore services and resolve recurring incidents while simplifying operations and reducing costs.”

For further information on Unisys Converged Remote Infrastructure Management Suite, click on the following link:

About Unisys
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With more than 28,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit


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