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Symantec Consultants Author Book on Delivering Information Technology as a Service


CUPERTINO, Calif. - Feb 1, 2006 - Symantec Corp. (Nasdaq: SYMC) today announced the worldwide availability of “Delivering Utility Computing: Business-driven IT Optimization,” (Wiley, ISBN: 0-470-01576-4, $99.95), a book that provides an in-depth look at business-driven IT optimization. Authors Guy Bunker, CTO for the Application and Service Management division at Symantec, and Darren Thomson, worldwide practice director for the Utility Computing consulting practice at Symantec, outline a step-by-step process for businesses wishing to adopt a utility computing model.

“Delivering Utility Computing” is divided into three parts. The first part introduces the topic of utility computing and discusses the current motivators for CIOs and IT managers considering the adoption of an IT delivery service model. Then, the authors outline a transformational model and methodology that covers all aspects of turning a traditional IT organization into a service delivery organization. The final section of the book is dedicated to addressing common barriers of utility computing adoption along with a look into the future evolution of the concept.

“Delivering IT as a service will yield both cost savings and increased efficiency for IT organizations, but the transformation can be daunting without a deep understanding of the model and methodologies for achieving maximum results,” said Thomson. “To combat this trepidation, we outlined a comprehensive description of the utility model and offered practical guidance on the design, deployment and maintenance of a service-oriented IT organization.”

According to Thomas J. Ferris, senior information technology officer, International Monetary Fund, who wrote the book’s foreword, “Our IT Utility Service Environment (IT USE) initiative is quickly gaining traction because of the concrete objectives we were able to define using the model developed by the authors. We expect to realize clearly demonstrated costs savings within two years.”

In addition to advice on establishing a utility computing model for delivering IT services, Bunker and Thomson stress the importance of service level agreements (SLAs) in supporting any utility computing project and devote a chapter to instructing IT organizations on how to construct meaningful promises and measurements. IT leaders will benefit from the variety of real-world examples and case studies cited by the authors.

Purchasing information for “Delivering Utility Computing” can be found at The book is also available at and other local bookstores.

About Symantec Consulting Services
Symantec Consulting Services implement and maintain comprehensive, customized security and availability solutions that enable organizations to protect and manage critical business assets around the globe.

About Symantec
Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at

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