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Convergys Wins National Award from the Quality Council of India


Cincinnati and New Delhi. - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has received the D. L. Shah National Award for the Economics of Quality from Quality Council of India (QCI). Convergys received the national award in the service sector category, which includes the healthcare, hospitality, travel, IT and ITeS industries, and was the only service sector company to receive the award. Sukant Srivastava, Country Manager and Managing Director for Convergys in India, accepted the prestigious award on behalf of the company during QCI’s Fourth National Quality Conclave, held in New Delhi.

The Government of India, in association with Indian industry, formed the QCI in 1997 to establish and operate the country’s national accreditation structure. Named after the late, renowned industrialist and philanthropist D. L. Shah, who promoted a world-class quality culture in India, the award acknowledges companies that apply quality initiatives resulting in service improvements.

Convergys’ winning entry detailed how its customer management teams in Bangalore and Gurgaon worked together to significantly improve customer satisfaction scores for a large telecommunications client, resulting in reduced outsourcing costs for the client and increased productivity for Convergys.

“Quality has always been the touchstone for the services Convergys provides from India to our clients and their customers worldwide,” said Sukant Srivastava, Vice President and Country Manager for Convergys in India. “It is a high honor to have been recognized by the QCI for our efforts to provide the quality customer management solutions that demonstrably improve the relationships our clients have with their customers.”

With 30 years of customer support experience, Convergys partners with clients to improve operational effectiveness, increase customer satisfaction, and accelerate revenue growth to create a sustainable competitive advantage in the marketplace for its clients. Our global delivery model enables us to provide support - on-shore, off-shore or near-shore; whether in a contact center or home agent model. We provide our clients with state of the art infrastructure and self-service automation technology to not only increase customer satisfaction but reduce costs.


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