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Macao Electrical Utility (CEM) Selects Intergraph® Outage Management System


Intergraph solution to increase efficiency and improve service in rapidly growing area

HUNTSVILLE, Ala. - Companhia de Electricidade de Macau-CEM, S.A. (CEM), the sole generator and provider of electricity for the fast growing region of Macao, has selected the Intergraph® InService outage management system (OMS) to speed response and service restoration from power outages by up to 33 percent.

Intergraph will provide CEM with enterprise-wide capabilities to efficiently assign and coordinate the necessary resources to restore power as quickly as possible. The outage management solution will feature a unique geospatial map shared by both dispatchers and field personnel using mobile devices, allowing optimum coordination between the office and crews. In addition to creating greater efficiency, the system will enhance CEM’s communication with and service to customers.

“Due to recent growth and development, we are now under more pressure than ever to deliver greater volumes of reliable power to the people and businesses of Macao,” said Calvin Ho, unit head, System and Dispatch Center, Power and Networks Dispatch Department, CEM. “We therefore sought a proven OMS solution to quickly and efficiently identify and restore outages. After a rigorous competitive evaluation, we selected InService, which will serve as a crucial element in the technological advancement of Macao’s power supply.”

“We are pleased to expand our relationship with CEM and to support its vital mission of modernizing the territory of Macao,” said Kevin Stanley, vice president and general manager of Intergraph Asia Pacific. “The scope and scale of this endeavor are extraordinary and we are honored that CEM has chosen us to help deliver a solution that will have such a profound impact on the current and future citizens of the region.”

Macao is a special administrative region of the People’s Republic of China situated 60 kilometers southwest of Hong Kong. The rapidly developing region, which boasts a thriving gaming and entertainment industry, has seen a dramatic increase in the demand for power in recent years. CEM serves more than 200,000 customers in its 22-square kilometer service area.

The company has also recently upgraded to the latest version of Intergraph G/Technology, a fully scalable, standards-based solution for utility design and asset management built purely on the Oracle platform.

About Companhia de Electricidade de Macau-CEM, S.A.
Companhia de Electricidade de Macau (CEM) is a private utility company with the license to be the sole generator and provider of electricity in Macao, serving more than 200,000 customers through a workforce of over 700 employees. More information can be found at

Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data into understandable visual representations and actionable intelligence. Intergraph’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.

Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction and operation of plants, ships and offshore facilities. Intergraph SG&I provides geospatially-powered solutions to the defense and intelligence, public safety and security, government, transportation, photogrammetry, utilities, and communications industries. For more information, visit


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