Governor Awards Jekyll Island Authority Employee

Jekyll Island, GA – February 3, 2009 – Chosen from 700 recommendations from 52 state agencies, only the top few were chosen. Beth Burnsed was nominated by her supervisor for her commitment to her job, giving her interns the training they needed, and providing the public with superb events despite being on bed rest and maternity leave when she was pregnant with her twins.
“There was only one entire week that Beth didn’t have any hours, and that was the week the babies were born,” said Eric Garvey, Senior Director of Marketing. “We had three interns to teach event marketing, and several events that had to be planned. Beth didn’t let her confinement to home or lack of sleep from taking care of newborn babies stop her from completing those tasks.”
The Governor’s Customer Service Initiative is a unique effort to engage all state of Georgia employees in improving service to citizens through a three-pronged strategy to become faster (speeding up services); friendlier (developing a customer-focused culture); and easier (adopting an enterprise approach to managing call centers).
This program encompasses a statewide communications strategy; uniform customer and employee job satisfaction surveying; customer service focused pre-employment screening, orientation, training and perform¬ance measurement; and creation of a central point of access for state services by telephone and the Internet.
The Governor’s Office of Customer Service (OCS) was established in January 2006 to implement this program.
Overall Goals for Customer Service:
•Georgia will be recognized as the best managed state.
•Georgia will have the best customer service of any state in the nation.
•Georgia state government will be known as a great place to work.

Contact Information

Eric Garvey

Senior Director of Marketing

Jekyll Island Authority

Contact via E-mail