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Unisys Federal Systems Business Achieves ISO 20K Certification for Desktop Management Services and Programs


Internationally Recognized Accreditation Underscores Unisys Commitment to Service Delivery Excellence

RESTON, Va. – Unisys Corporation (NYSE: UIS) today announced that its Federal Systems business has achieved ISO/IEC 20000-1:2005 (ISO 20K) certification for its desktop management services line and programs. This accreditation, which complements Unisys existing ISO 9001 and ISO 27001 certifications, underscores Unisys Federal Systems’ commitment to achieving high levels of consistency, availability, efficiency and customer satisfaction within its service delivery organization.

Presented by the International Organization for Standardization – the world’s largest developer and publisher of international standards – ISO 20K is the first internationally recognized standard aimed at IT Service Management (ITSM), which is quickly becoming the principal measure of IT quality for desktop management services. Unisys is one of a small number of companies to receive the ITSM certification based on its ability to implement an integrated, world-class IT service management system for effectively delivering managed services.

“The ISO 20K certification is a major achievement and is a significant milestone toward our organizational goal of providing world class service delivery of innovative solutions,” said Ted Davies, president, Unisys Federal Systems. “This certification is an important differentiator within the marketplace, providing our clients with the assurance that Unisys can consistently and efficiently deliver high quality IT services using world-class, industry best practices. The ISO 20K focus on continual service improvement will play a major role in helping us to attract and retain clients.”

Unisys offers the ISO 20K process framework across all service lines within Unisys as integrated repeatable processes. This accreditation complements recently announced Unisys commercial ISO 20K certifications and is part of the Unisys overall strategy for service delivery excellence.

“In achieving ISO/IEC 20000-1 certification, the Unisys Federal Systems team has shown a great commitment and dedication to establishing integrated processes that enable effective management and implementation of IT services,” said Ganesh Rao, president and CEO of UL DQS Inc., the firm that assessed the Unisys Federal Systems ITSM system. “This certification provides evidence to companies throughout the world of the intent of Unisys Federal Systems to deliver excellence in the IT service industry.”

About Unisys
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations. For more information, visit


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