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Inova Health System Enhances Hospital Safety with Nortel E911 Solution


Unified Communications-Ready Solution Tells Emergency Responders Caller’s Location

LEESBURG, VA – Inova Health System ,** a leading Northern Virginia not-for-profit healthcare provider, has selected a unified communications-ready solution from Nortel* [NYSE/TSX: NT ] with Enhanced 911 (E911) that ensures off-site emergency dispatchers know a caller’s exact location when 911 is dialed from a VoIP phone.

Unlike most traditional wireline phones that already provide the caller’s location to emergency services, enterprise VoIP requires the specific location of phones to be programmed into an organization’s telephony network. This ensures emergency responders can quickly find the caller within a building or campus.

Deployed in association with Nortel channel partner SharpComm ,** the unified communications-ready solution for Inova Health System’s three-building Loudoun Hospital ** allows for better integration of the healthcare provider’s voice communications, while also equipping them with the latest E911 technology for safety. Once fully implemented, the Loudoun campus will be compliant with a recent Virginia state law requiring organizations who install multi-line telephone systems after July 1, 2009 to be equipped with a solution that provides specific location details of callers for emergency dispatchers.

When 911 is dialed by any of the hospital’s 500 healthcare providers, 1600 support staff, patients or visitors, the E911 technology rapidly transfers location details of the caller to an emergency operator, effectively narrowing the search area for firefighters, police and other first responders to a specific part of the hospital.

“Inova’s Loudoun Hospital consists of three addresses that have multiple floors and uses, collectively spanning tens of thousands of square feet,” said Derek Lanham, IT manager, Inova Health System. “It is a complex environment for finding one individual’s exact location. Because the safety of our patients and staff is a top priority, the fact that Nortel’s E911 can precisely locate individuals gives us the confidence that emergency responders will be able to identify the source of an emergency call quickly and accurately, improving the safety of our facilities.”

An emergency call misdial prevention feature is built into Nortel’s E911 solution to minimize accidental calls to 911. When 911 is dialed as part of a longer phone number, the call is stopped from mistakenly contacting emergency services dispatchers. As a safety back-up, the E911 solution notifies hospital network administrators of the misdial, providing them with the option to follow up on the call.

Inova Health System also has plans to implement Nortel’s E911 solution at its four other hospital campuses.

“Deployments of new technologies like VoIP and unified communications need to ensure that safety is a top consideration along with operational efficiencies to ensure the highest quality of care isn’t compromised in today’s healthcare environment,” said Joel Hackney , president, Enterprise Solutions, Nortel. “Nortel’s solution for Inova Health System provides communications technology that meets its needs today and offers a foundation for the advanced collaboration features of unified communications, without having to sacrifice 911 safety.”

The Nortel solution for Inova Health System includes Nortel Communication Server 1000 (CS1000) , IP Phone 1100 series and IP Phone 2000 series .

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at . For the latest Nortel news, visit .

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