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BMC Software Helps Ensure 24/7 Medical Record Access For Florida Hospital


* BMC saves Florida Hospital $1,200 per minute resulting from system downtime
* Improvements in patient care and billing accuracy promote safety and profitability

HOUSTON – The largest community hospital in the United States based on admissions, Florida Hospital depends on a well-run IT system to manage the health and safety of one million patient visits each year. The hospital relies on long-time partner BMC Software [NYSE: BMC] to monitor more than 2,000 hospital beds spread across eight hospitals from a single IT center.

“While we see more patient visits than any other hospital in the country, each individual patient is unique and deserves the best healthcare service available,” says Bob Goodman, database administrator, Florida Hospital. “With BMC Software we’re able to spend time addressing the needs of our patients without concerns that a technology disruption could impact our ability to deliver the highest standard of care.”

Prior to implementing solutions from BMC, Florida Hospital experienced monthly three-hour system outages that cost the hospital approximately $1,200 per minute. In 1990, Florida Hospital resolved this issue by turning to BMC because of its deep experience managing mainframe environments and reputation for minimizing downtime. Since that time, Florida Hospital has improved system up-time by 80 percent, capitalized on the ability to track and share patient history between campuses, and created a more efficient payment process system for all 18 Florida-Division hospitals operated by its parent company, Adventist Health System. It also has maintained a zero unplanned downtime record for more than twelve years.

Considering the growing population in the Central Florida area, Florida Hospital also requires an IT system that can be efficiently and accurately scaled. BMC Software continues to support the hospital’s growth, including the planned addition of 440 new patient beds, as well as one of the largest emergency departments and the largest cardiac catheterization labs in the country.

Along with additional patient care comes the need for accurate and timely billing practices to ensure the Hospital’s business health. BMC DB2 for z/OS solutions help run the hospital’s “Predictive Proration” program, which forecasts the benefits or drawbacks for each contract negotiation with a vendor or insurance provider. The system has been so effective that it’s being used as a model example by Medicare.

For more information about BMC’s DB2 for z/OS and other mainframe solutions visit

Business runs on IT. IT runs on BMC Software

Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended September 30, 2008, BMC revenue was approximately $1.83 billion. Visit for more information.


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