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AFA launches Accredited ITILŽ Training Courses


AFA is very pleased to announce their new offering of accredited ITILŽ Training courses.

ITILŽ Service Management is the most widely accepted approach to IT service management (ITSM) in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors globally, it has recently undergone a major and important refresh project.

ITSM derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITILŽ users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITILŽ provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

- Reduced costs

- Improved IT services through the use of proven best practice processes

- Improved customer satisfaction through a more professional approach to service delivery

- Standards and guidance

- Improved productivity

- Improved use of skills and experience; and

- Improved delivery of third party services through the specification of ITILŽ or ISO 20000 as the standard for service delivery in services procurements.

AFA will be delivering an open schedule of ITILŽ training courses in Norwich and Cambridge over the next few months, dates are:

- 26 - 28 November in Cambridge
- 28 - 30 January in Norwich
- 11 - 13 March in Cambridge

All of their courses will be delivered using the latest ITILŽ V3 (Version 3) accredited materials. These courses will cover the ITILŽ Foundation only, although they will be offering in-house ITILŽ Awareness Courses and Senior Management Seminars. Once the ITILŽ V3 Lifecycle and Capability qualifications are finalised, AFA will provide training courses to support them.

For further ITIL information and ITIL course bookings please visit,


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