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University of New Orleans Reopens After Hurricane Katrina with Oracle’s Support


Enterprise Software Company Helps University Recover IT Infrastructure, Enabling it to Process Payroll in Weeks.

REDWOOD SHORES, Calif. 09-JAN-2006 Oracle today announced that Oracle(r) Premier Support Services helped the University of New Orleans (UNO) get core financial, human resources and student administration systems up and running very quickly after Hurricane Katrina. The disaster recovery initiative enabled the university to become the first higher education institution in the city to reopen after the storm.

After Hurricane Katrina, UNO worked with Louisiana State University (LSU) in Baton Rouge, La., to provide a temporary home for its technology and applications systems. LSU provided UNO with several blank servers, and Oracle worked with UNO to quickly rebuild its infrastructure from the ground up, installing and restoring the Oracle Database and reinstalling Oracle’s PeopleSoft Enterprise applications for financial management, human resources and student administration.

By rebuilding UNO’s technology infrastructure, Oracle helped the university make payroll for its employees and reopen the university for student and faculty within weeks. Oracle worked around the clock with the university to complete the following information technology priorities:

* Restore Oracle Database technology, the foundation for the university’s IT infrastructure
* Immediately rebuild financial applications to enable the university to process payroll as quickly as possible
* Facilitate student online registration to support Blackboard content delivery
* Enable faculty and student self-service capabilities including registration through WebSTAR, the university’s proprietary self-service tool

“The Oracle team was constantly available following hurricane Katrina, providing best-practice disaster recovery assistance. Having a single point of contact for all of our technology needs helped us to focus our efforts during this difficult time,” said Jim Burgard, Assistant Vice Chancellor for University Computing and Communications, University of New Orleans. “Our Oracle team consistently went above and beyond while supporting our recovery efforts. The university would not have been able to serve our students and faculty so quickly this semester without assistance.”

Within two weeks of the storm, UNO and Oracle restored the Oracle Database technology and PeopleSoft Enterprise financial management applications, allowing the university to move forward with payroll processing (and meet it’s first payroll deadline after the storm.) In October, the repaired PeopleSoft Enterprise human resources and student administration applications enabled students to begin fall semester classes via online courses and in-person at satellite classroom sites outside of downtown New Orleans. In November, students registered for spring classes via the WebSTAR application with Oracle’s assistance.

“Oracle’s critical accounts team began with nothing in late August, and within two weeks, the team was able to provision hardware, install Oracle technology and PeopleSoft applications, recover databases and complete integration testing for the University of New Orleans,” said Jim McGlothlin, vice president, Oracle Higher Education. “Our critical accounts’ disaster recovery best practices were put to the test following Hurricane Katrina. Oracle’s technology and application flexibility, as well as the strength of our best practices, allowed us to help the University of New Orleans return to normalcy in several key areas following this devastating storm.”

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