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Progressive Celebrates 10th Anniversary of Groundbreaking Web Site by Making Online Customer Self-Service Even Easier


Updated site gives customers more information about their policies.

MAYFIELD VILLAGE, Ohio . — When Progressive became the first auto insurer to let customers access their policies online back in 1998, it revolutionized the way customers could interact with their insurance providers. Today, functionality that lets customers do everything from make policy changes to pay bills online has become the industry norm.

To celebrate the 10th anniversary of its online customer self-service site, Progressive has made improvements to the site based on customer feedback, including:

* Alerts that let customers know when action is needed on their policies;
* A real-time snapshot of recent policy activity;
* An easy-to-access summary of drivers, vehicles and addresses;
* A quick and easy way to click between policies;
* Answers to commonly asked questions; and
* The option to receive paperless billing and documents.

The core functionality that customers have come to know remains intact, including a “What if?” feature that allows users to see how their rate would be affected if they get a new vehicle, change coverage limits, or move. And, Progressive is still the only car insurer that allows customers to make payments using mobile devices like cell phones, schedule an appointment to get their car fixed and more.

“When Progressive started offering customers unprecedented access to their accounts via the Internet 10 years ago, some people thought we were crazy,” says Vikki Nowak, Progressive’s online service director. “But clearly, it was an idea whose time had come. Today, more than 2 million people log into their policies every month and this is the kind of service customers have come to expect.”


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