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viaLanguage Announces Further Expansion In Northeastern U.S. With New Healthcare Accounts


Helping healthcare organizations ease challenges of communicating with limited English proficiency patients

Portland, Ore., September 22, 2008 — viaLanguage, a leading language translation and localization agency, today announced the continued expansion of its healthcare services into the Northeastern region of the United States. New customers include Blue Cross Blue Shield of Rhode Island, Cambridge Health Alliance, WellSpan, Lancaster General, Mt. Auburn, Signature Health and Providence. Through the use of viaLanguage’s Online Language System (OLS), organizations are able to quickly and efficiently support different populations and people with limited English proficiency (LEP) who deserves equal access to the U.S. healthcare system.
“Healthcare organizations understand the need for and importance of language services for LEP patients. However, they are also often faced with numerous challenges in providing these services, such as increasing diversity, multiple languages, cost of hiring bilingual staff, to name a few,” said Chanin Ballance, CEO of viaLanguage. “Helping healthcare organizations address this growing demand is part of our overall mission – which is to improve access to healthcare through better communication.”
The US Department of Health and Human Services notes that people with limited English proficiency often cannot understand the basics of how to apply for programs for which they and their families are eligible.
“Limited language patients face difficulties in accessing health care due to the lack of language interpretation,” said Virginia Creamer, Manager of Interpreter Services for Southcoast Hospitals Group in Massachusetts --- which includes Charlton Memorial Hospital in Fall River, St. Luke’s Hospital in New Bedford and Tobey Hospital in Wareham. “The region we serve has a large number of non-English speaking patients. Communication between patients and their health care providers is fundamental for ensuring quality health care and developing trusting relationships. At Southcoast, this is an important component of patient satisfaction, compliance, and outcomes. viaLanguage’s easy to use online system has enabled us to efficiently meet this need in a cost effective way.”
As a leading provider of healthcare translation and localization services, viaLanguage understands the challenges faced by healthcare organizations. When it comes to language translation and localization, viaLanguage provides an easy to use online system for ordering, tracking and reporting. viaLanguage’s experienced project managers, localization engineers, and domestic translators, employ multiple quality control steps to ensure culturally-appropriate healthcare translation when it comes to materials tailored to the literacy level of the specific demographic––and in compliance with federal and state legislation.
About viaLanguage
viaLanguage is a leading provider of online language translation and localization services. Through the unique combination of its Online Language System (OLS), expert linguists and integration capabilities, viaLanguage offers organizations a comprehensive, affordable solution for meeting today’s increasing need for effective multilingual communications. viaLanguage services are designed to help clients quickly and easily develop the very best multilingual Web sites, software applications, marketing materials and other global communications. Since 2000, the company has earned a reputation among its clients for reliability, quality and professionalism. Corporate Headquarters are located at 309 SW 6th Avenue, Suite 1200, Portland, OR 97204. For more information, visit or call us at 503-243-2007.


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