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GlassHouse Launches Breakthrough Suite of Managed Services for Virtual Environments at VMWorld 2008


New Services Meet Significant Market Need for Improved Visibility, Monitoring and Reporting of Virtual Environments; Help Drive Broader Adoption of Virtualization Technologies

Las Vegas and Framingham, Mass. – GlassHouse Technologies, a leading independent IT infrastructure consulting and services firm, today announced the launch of a pioneering suite of Managed Services for Virtual Environments. The new services are delivered via an advanced Management Interface that leverages virtualization management software from Tek-Tools Software. This combination results in unparalleled visibility, monitoring and reporting of customers’ virtualized IT environments. GlassHouse will showcase the capabilities of the new services at VMWorld 2008 Booth # 440 in Las Vegas.

The new offering fills a significant gap in the market – the lack of managed services that are purpose-built for virtual environments – at a time when organizations are increasingly adopting virtualization technologies. According to research firm IDC, this trend is expected to continue with the virtualization services market predicted to reach $11.7 billion by 2011. Managed Services for Virtual Environments will help to eliminate a barrier to the broader adoption of virtualization technologies by meeting the market need for a solution that offers deeper insight into the productivity, capacity and ROI of their virtual machines.

Development of Managed Services for Virtual Environments grew from customer engagements where GlassHouse planned, designed and deployed effective virtualization strategies. In those engagements, GlassHouse identified the need for more in-depth instruction for customers on how to maintain visibility, measure results and effectively manage the environments. Already providing these capabilities for storage and backup environments, GlassHouse developed a Management Interface integrated with Tek-Tools’ Profiler for VMware to provide a single pane view into the virtual environment and a comprehensive service to manage virtualized IT assets.

The new service provides monitoring and reporting capabilities that enable users to maximize availability, track system configurations and manage utilization, in turn, helping companies reduce IT costs. Leveraging and analyzing output through the Management Interface, GlassHouse consultant’s help customers interpret the data and use detailed capacity and utilization reports to effectively manage their virtual environments.

“This new service offering is an unprecedented solution through which companies will have access to managed services that have been designed specifically for virtual environments,” Mark Shirman, CEO of GlassHouse. “Working in tandem with Tek-Tools and other partners, we are meeting a significant market need and providing IT organizations with the added visibility, monitoring and reporting that is critical for high-value virtual workloads. We expect these managed services to help drive the adoption of virtualization in companies of all sizes.”

“We have been working with GlassHouse for some time now helping customers manage complex storage and backup operations and are thrilled to expand our partnership with this Managed Services for Virtual Environments solution,” said Tek-Tools Chief Operating Officer Cindy Whitley. “Our comprehensive virtualization and infrastructure management solutions, combined with the deep expertise and services of partners like GlassHouse, enables us to provide a comprehensive service offering for managing virtualized environments in response to increased market demand. Given our long-standing successful partnership, it was a natural fit to work with GlassHouse to provide a robust solution for both of our customers to provide better management and control of their virtualized environments.”

“Through our partnership, we have been working closely with GlassHouse to sell and deliver managed services for storage and backup environments,” said Stephen Murdoch, vice president of global infrastructure services for Dell Inc. “Having this service available for virtualization is an exciting development for the industry and we are well on our way to incorporating this new solution into our offerings later this year.”

GlassHouse is currently working with customers utilizing the advance Management Interface, and expanding functionality through other partners. The complete Managed Services for Virtual Environments offering will be available in late 2008.

About GlassHouse
GlassHouse Technologies is a global provider of IT infrastructure services enabling organizations to consolidate, virtualize and manage their IT environments. GlassHouse delivers services through TransomSM, a unique delivery framework comprised of proprietary software tools, methodologies and domain expertise. We reduce costs, decrease risk and improve service levels by providing measurable results and vendor independent solutions. GlassHouse focuses on the storage/data protection, virtualization and data center markets.

About Tek-Tools
Tek-Tools Software, Inc. is a leading provider of IT resource management solutions serving customers from the Fortune 50 to the Fortune 5000 across every major vertical market. Its flagship Profiler Suite delivers end-to-end visibility and specific actionable insights on the entire IT infrastructure enabling proactive IT infrastructure management in support of critical business operations. The company is privately-held with offices in the U.S., the U.K. and India. For more information, visit or call (972) 980-2890.


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