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Metito in Dubai Maximizes Employee Productivity with Nortel and Microsoft Unified Communications


New Corporate Headquarters Benefits from Improved Employee Collaboration and Productivity

DUBAI (UAE) - Metito, an international desalination, water and wastewater treatment specialist based in Dubai, is simplifying its operations and empowering employees to deliver first-class customer service using a unified communications solution from Nortel* [NYSE/TSX: NT ] and Microsoft [NASDAQ: MSFT].

Metito has installed the unified communications solution at its new corporate headquarters at TechnoPark in Dubai, UAE. Metito employees now have the time-saving advantages of real-time collaboration via simple one-click access to wireless telephony, emails, instant messaging and video conferencing.

The new infrastructure integrates Nortel communications solutions with Microsoft Office Communications Server 2007 **, allowing staff to see if colleagues are available online, no longer wasting time leaving messages and waiting for responses. The new capabilities also give employees better access to presence communication tools for enhanced customer service. Metito employees can now access and share information anywhere inside the headquarters complex whether they are using PDAs, smartphones, or laptop PCs. The move to the new corporate headquarters at TechnoPark in Dubai was an ideal opportunity for Metito to upgrade its minimal IT infrastructure.

“Working with Nortel, we have created an optimized unified communications network that’s simple to manage, and capable of supporting new services as we need them. The initial network is already serving 60 employees and is capable of supporting more than 400 people as our communications needs evolve,” said Naseem Ul Haq Zaki, (Zaki), chief information officer, Metito Group IT. “Because we are located in one of the leading green buildings in the Middle East, we were also looking for environmentally friendly and energy efficient products to deploy like Nortel Ethernet Switches.”

“We also decided to deploy Nortel because of its Innovative Communications Alliance with Microsoft, which allows more simple integration of unified communications with our existing business processes”, said Zaki. “We found that the seamless integration of Nortel and Microsoft solutions to provide a unified communications solution is just not available from any other technology provider.”

“Metito’s global success depends on having great products and services, maximizing operational efficiency and driving employee productivity,” said Hassan Hamadani, marketing manager, Nortel Middle East. “Recent studies show that unified communications can boost corporate productivity by up to 18 percent¹ and lead to a return on investment of up to 250 percent². These are the kinds of business benefits that ensure a customer like Metito can maximize return on investment through technology that also ensures the longest possible solution lifecycle.”

Tareq Mandou, product marketing manager, Microsoft Gulf, said, “Metito’s Unified Communications platform consists of an integrated, modular set of solutions that brings together voice, audio and video conferencing , data and mobile applications to optimize operational efficiencies, significantly reduce operating costs and streamline business processes. Unified Communications solutions harness the power of software to deliver a complete end-to-end communications platform, across familiar applications and devices that people use every day.”

Metito’s always-on network includes Nortel’s Ethernet Routing Switch 8300 and Ethernet Routing Switch 5520 providing a high-speed resilient, highly secure, scalable and intelligent data network. Metito has also implemented Nortel Communication Server 1000 for IP telephony and Nortel IP handsets . Nortel WLAN 2300 portfolio for wireless connectivity enable employees to work from any desk or on the move.

Nortel products and services make it possible for enterprises and service providers to be more energy efficient while reducing carbon footprint. This includes Nortel’s Power-over-Ethernet switches, recognized by Tolly Group as the industry’s “greenest,” and Nortel’s services-powered Telepresence Solutions . It also includes software tools like Nortel’s Energy Efficiency and Telepresence Return on Investment (ROI) Calculators, which are already helping IT professionals to reduce network energy consumption by as much as 50 percent.

About Metito
From its beginning in 1958, Metito has grown to become a world leader in the design and supply of water / wastewater treatment and water desalination systems. Over a thousand installations to Metito’s credit has earned it a reputation for professional excellence through a proven record of strong and reliable performance. For more information, visit Metito on the Web, visit .

About Microsoft Gulf
Founded in 1975, Microsoft (NASDAQ:’MSFT’) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft Gulf opened its Dubai-based headquarters in 1991. Microsoft Gulf today oversees Microsoft activities in Bahrain, Kuwait, Oman, Qatar, the UAE and Yemen. Microsoft Corporation’s address on the World Wide Web is: Microsoft Middle East’s Web site is: .

About Nortel
Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at . For the latest Nortel news, visit .

Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, “targets”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different from those contemplated in forward-looking statements. For additional information with respect to certain of these and other factors, see Nortel’s Annual Report on Form10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

¹ 2007-2008 Mobile Unified Communications State-of-the-Market Report ** Dec 2007 by Peter Brockmann and Steven Taylor
² Based on Unified Communications ROI Calculator developed on behalf of Nortel with Nemertes Research
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
**This is a 3rd party link as described in our Web linking practices .
Use of the terms “partner” and “partnership” does not imply a legal partnership between Nortel and any other party.


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