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City of Vancouver awards TELUS contract for City’s new IP telephony system


City of Vancouver awards TELUS contract for City’s new IP telephony system

VANCOUVER, B.C. - TELUS today announced that the City of Vancouver has awarded the company a contract to provide the City’s new IP telephony system and contact centre suite.

Through the $7 million deal, TELUS will supply, install and support the City’s new IP telephony system and contact centre suite, which will in turn support 200 City sites including City Hall, the 311 Contact Centre, the Vancouver Police Department, the Vancouver Fire and Rescue Department, the Vancouver Board of Parks and Recreation and the Vancouver Public Library.

“We are honored to have been selected as the City of Vancouver’s telecommunications partner,” said Peter Green, managing director British Columbia, TELUS Business Solutions. “TELUS is a national leader in leveraging innovation - whether through its people, business solutions or industry expertise - to help organizations like the City of Vancouver use the power of technology to continue building best-in-class service delivery for the citizens of Vancouver.”

TELUS’ contact centre solutions will route calls for the City of Vancouver’s new 311 Contact Centre, to be launched in mid-2009. With the convenient 311 system, the City will be better able to aid citizens with enquiries for non-emergency services through a single contact number.

The City of Vancouver has invested in leading edge technology to improve customer service and will also realize cost benefits through this new service capability. The new system is based on the Cisco Unified Contact Center solution and 6,500 Cisco Unified IP Phones.

TELUS was awarded the contract after an extensive RFP review process that began in May 2007. The implementation is expected to be complete in 2011.

British Columbia is home to 8,900 TELUS team members and TELUS’ corporate head office. As part of TELUS investment of more than $17 billion in B.C since 2000, TELUS has made significant investments in its wireless high speed network, high speed Internet service and other voice and data infrastructure.

TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.4 billion of annual revenue and 11.4 million customer connections including 5.8 million wireless subscribers, 4.3 million wireline network access lines and 1.2 million Internet subscribers. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities. Nine TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit

Forward Looking Statements

This news release contains forward looking statements. Forward looking statements are not based on historical facts, but rather on current expectations, Company assumptions and projections about future events, and are therefore subject to risks and uncertainties which could cause actual results to differ materially from the future results expressed or implied by the forward looking statements. Such statements are qualified in their entirety by the inherent risks and uncertainties surrounding future expectations. Company assumptions and risk factors are listed from time to time in TELUS’ reports, public disclosure documents including Management’s discussion and analysis, Annual Information Form, and in other filings with securities regulatory authorities in Canada and the United States.


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