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Large Canadian Company Awards Convergys Contract for Relationship Management Solutions


Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a leading Canadian company with millions of customers has awarded Convergys a new three-year contract valued at $15 million for its state-of-the-art Relationship Management Solutions.

Convergys will provide top-tier customer service and technical support in two languages to the client’s B2B customers. The work will be performed in Convergys’ Canadian contact centers.

With the client’s previous customer service provider underperforming, the client sought a business partner that could improve its customer satisfaction scores, while simultaneously reducing costs and driving revenue growth. Convergys’ proven operational expertise, intense customer satisfaction focus, specialized training tools developed for customer service agents servicing B2B customers, unparalleled ability to generate revenue through customer service operations, and physical proximity to the client’s operations convinced the client that Convergys was the one provider that could meet its challenging business needs.

“This key client has recognized Convergys as a solid, long-term business partner with the resources available to help it meet tough profitability targets from a demanding customer segment,” said Igor Sarenac, Vice President of Business Development, for Convergys in Canada. “With our ‘one and done’ first call resolution philosophy, we look forward to consistently delivering the superior customer experience that the client’s customer base expects and that will drive improved customer satisfaction and revenue.”

In 2008, Convergys announced that it had placed special emphasis on attracting and expanding business among companies headquartered in Canada. This contract is a result of that focused effort.


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