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Convergys Extends Agreement to Provide Customer Care Support and Back Office Processing for Comcast


Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has signed a new agreement with Comcast Corporation (NASDAQ: CMCSK, CMCSA), the nation’s leading provider of entertainment, information, and communications.

Under terms of the multi-year contract renewal, Convergys will continue to provide contact center technical support services, order management, and customer care support via telephone, email, and Web channels to Comcast. The new agreement also expands Convergys’ services support to include back office processing and access to new relationship management solutions by Convergys.

“This is a great opportunity to continue serving Comcast and its subscribers with a broad range of relationship management solutions,” said Jim Boyce, president of Convergys, North America. ”No other company can offer the same breadth of relationship management services, solutions, and levels of expertise that Convergys can to help companies deliver a superior customer service experience supported by live agent and self-care channels for anytime, anywhere access.”

Convergys provides innovative solutions that drive more value from the many interactions its clients have with their customers and employees every day. In delivering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation, and self-service (e.g., speech and IVR, e-mail and Web self-service), as well as back office solutions, consulting, and professional services support to meet our clients’ financial and performance objectives.


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