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Brokers Look to US Mortgage for Net Branch Opportunities


Stay in the Mortgage Origination business long enough and you will eventually have to face the inevitable: changing companies. Unfortunately, most originators go through a series of agonizing events within their current company before they make the ultimate decision to move on. Once you have made up your mind to go, there usually is no turning back. Most people do not like facing this change, knowing every time they hand out a new business card there seems to be a price tag attached. Most originators say their main concern is how their business will be affected by this change, and what the new company will do to help make the transition as painless as possible.

When choosing your next company, whether as an originator or Branch, you need to first look at what drove you to this crossroads and at the same time, identify what it is you are looking for in your career and that next company. Learn from your experiences, and know what questions to ask. Carolynn Monaco, President of tells every prospect that goes out for a potential new job to actually interview the people who were supposed to be interviewing them.

Put your questions down on paper, and keep notes on the responses you get. Look for consistencies or inconsistencies in the way your questions are answered. Once you feel comfortable with what you are hearing, ask this final question, “What is your company’s policy on helping a new branch through the transitional period as well as ongoing support once we are up and running?”

US Mortgage understands these concerns and has implemented an “Operational Rollout Team” (ORT). “Our ORT ensures a smooth transition for our new branches and Originators”, says Susan McGrath, Executive Vice President of Operations. “Although new branches go through intensive two day training at our Corporate Office, we realize that when a Branch Manager returns to their office, the real transition starts. The first few months can be trying, so that is when out ORT kicks in.”

“ORT consists of seasoned professionals from various departments throughout US Mortgage”, says Maxine Smith, Vice President of Operation. “Together, with other senior managers, we hand pick a team consisting of an Underwriter, Closer, Technical/IS Support Specialist and Compliance Specialist designated to support the specific requirements of the branch”.

After two weeks of a Branch joining US Mortgage, and periodically thereafter, Branch Managers are asked to complete a Service Satisfaction Survey to assure an optimal level of service and continued support. In addition to the outstanding benefits of our BranchLink program, US Mortgage wants to ensure a transition that is as close to seamless as possible, where the only change your borrowers and Realtors notice is the increased level of customer service.

For additional information visit:

U.S. Mortgage Corp
19D Chapin Road
Pine Brook, NJ 07058


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