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J.D. Power and Associates Reports: St. Vincentís Medical Center in Jacksonville Recognized for Second Consecutive Year for Providing an Outstanding Inpatient Experience


WESTLAKE VILLAGE, Calif.: 15 December 2005 ó St. Vincentís Medical Center in Jacksonville, Fla., has been recognized for a second consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by St. Vincentís, a 528-bed facility, to provide its patients with an outstanding inpatient experience.

ďBecause patients place a high value on the service aspects of their hospital stay, providing patients with a consistent, positive experience year after year is as important to hospitals as it is to any other service industry,Ē said Steven D. Wood, senior vice president and general manager of the healthcare division of J.D. Power and Associates.

The service excellence distinction was determined by surveying recently discharged St. Vincentís Medical Center patients on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM

The telephone-based research conducted among St. Vincentís patients focuses on the five key drivers of patient satisfaction with their overall hospital experience that were established in the national study. These drivers include: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

St. Vincentís Medical Center significantly exceeded the national benchmark study score for overall patient satisfaction. In comparison to the national study, the hospital performs particularly well in its speed and efficiency of service, particularly in the availability of the doctor, as well as the doctorís coordination of care with the nursing staff.

In addition, St. Vincentís performs well in providing comfort to the patient during their stay. The hospitalís greatest performances above the national norm are in the areas of comfort of room and the concern the doctor has for controlling pain.

Patients were asked to rate their level of trust and confidence in the hospital after their most recent stay. Two out of three St. Vincentís patients indicate they have more or much more trust and confidence in the hospital after their most recent stay. Furthermore, overall trust and confidence in the hospital is much higher among St. Vincentís patients than the national average.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient services, emergency department services, as well as outpatient services. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firmís quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poorís, McGraw-Hill Education and BusinessWeek. The Corporation has more than 300 offices in 40 countries. Sales in 2004 were $5.3 billion. Additional information is available at


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