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Eurocash Earns Dividends on Sales Performance with Siebel CRM OnDemand


International VAT Specialist Improves Organizational Alignment Using Siebel’s Hosted CRM Solution

SAN MATEO, Calif. - December 14, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced that Eurocash, an outsourcing business offering a full range of Value Added Tax (VAT) retrieval and consultancy services to corporate clients worldwide, has adopted Siebel CRM OnDemand to provide its multinational customers, from all industry sectors, with its leading VAT solution.

With Siebel CRM OnDemand, Eurocash has successfully expanded its consulting business. Using the analytics in Siebel’s hosted CRM offering, key performance indicators are now monitored in real time and clients are offered solutions by the appropriate Eurocash staff at the right time.

Eurocash was formed in 1995 as a corporate outsourcing business to multinational clients and became a specialist in VAT recovery. Through working in partnership with its clients, Eurocash has developed the Complete VAT Solution, offering a full range of consultancy, training, and recovery services. Eurocash is the only company in the VAT recovery industry that provides full global recovery services along with centrally managed accounts. This is essential to its wide range of clients, all of whom conduct complex cross-border transactions.

After reviewing several CRM solutions, Eurocash selected Siebel CRM OnDemand. “We chose Siebel CRM OnDemand because it met our needs for rapid deployment and offered scalability to grow with our business over time,” said Nicholas Hallam, Head of Business Development at Eurocash. “We also really liked the look and feel of Siebel CRM OnDemand—it is simple, intuitive, and easy to use, which has facilitated rapid user adoption. The crucial element, though, was Siebel’s employees. They made great efforts to understand our business needs and discover how CRM would best benefit our company. Since so much depends on the implementation, a positive relationship with the vendor is critical.”

European legislative change has been continuous over the past few years, but since the beginning of 2004 the pace has accelerated as a result of the accession to the European Union (EU) of more member countries and the introduction of the EU’s Invoicing Directive. Eurocash believed it could exploit its customers’ knowledge and help them adhere more effectively to the complex rules and regulations that are frequently interpreted differently in each country. Through its VAT recovery service, the company already had a clear idea of its customers’ VAT position and all the information it needed to provide advice on compliance. However, in developing its Complete VAT Solution, Eurocash recognized that a CRM system would be critical to ensuring the proactive sharing of information between its salespeople, account managers, and specialist VAT consultants.

“As well as enabling us to provide compliance consultancy, we have seen huge benefits in monitoring the sales process,” added Hallam. “The accuracy of information we now have has helped everyone in the company, not just the sales team. From a management perspective, Siebel CRM OnDemand provides key insights into how our sales team is performing, enabling us to better reward, better train, and better manage the team to drive positive business results for the company.”

Siebel CRM OnDemand is a critical enabler of its new Customer Adaptive Solutions Applications Strategy and Architecture. Companies embracing Siebel Customer Adaptive Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business processes for systemic and consistent improvement, and direct the right actions across their businesses to maximize customer satisfaction and profitability.
About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit
About Siebel Systems

Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel’s new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit


Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems’ products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems’ Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at Siebel Systems assumes no obligation to update the information in this press release.

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