Accliptic Technologies Announces Immediate Release of Accliptic Support CRM Solution

RANCHO CUCAMONGA, California - November 28, 2005 - Accliptic Technologies today announced the immediate release of Accliptic Support, its flagship web-based customer relationship management software for small and medium sized businesses. The product of three years of development, Accliptic Support provides a powerful - yet flexible - means to connect with one’s customers and sales prospects.

“Many available tools, while feature-rich, are difficult to use and were not designed to make communication with customers more efficient,” said Jeff Campbell, founder and CEO of Accliptic Technologies. “Our software is different. The core of the product is its simplicity - but additional flexibility is there when it is needed.”

Features

While traditional trouble ticket functionality is provided, the software’s real focus is on facilitating ongoing conversations with customers and potential customers alike using an intuitive, email-like interface. Advanced features such as triaging, message listing context display, full-text search, and a pre-written response manager help to ensure that those who contact your company receive timely, helpful responses.

Recognizing that users want solutions without the wait, Accliptic Support also includes powerful self-help functionality. The software’s knowledge base feature allows customers to quickly find answers to commonly asked questions and peruse documentation related to your products or services. It can also be used for internal needs, providing a centralized repository for your company’s policies, procedures or other documentation.

A discussion forum tool allows your customers to interact with eachother, providing guidance on topics that may fall beyond the scope of your support and building an expansive community that users may rely on. Like the knowledge base, you can create internal company discussion areas to facilitate collaboration between support personnel. An additional mail feature further enhances the cohesion between support and sales staff.

Like all Accliptic Technologies products, Accliptic Support also offers an unprecedented degree of customization. Companies can easily modify the appearance of the software, integrating it into any existing web site.

Whether used for customer service, sales or internal IT support, Accliptic Support offers a powerful solution that small and medium sized businesses can rely upon.

Pricing & Availability

Accliptic Support is availabile today for a retail price of $495 (US), which includes installation and usage support. Technical requirements and other information can be found online at (http://www.accliptic.com/products/as/).

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Founded in 2004, Accliptic Technologies (http://www.accliptic.com/) provides innovative web-based solutions to small business and educational customers.

Press Contact: pr@accliptic.com

Contact Information

Jeff Campbell

Public Relations

Accliptic Technologies

Contact via E-mail