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Zurich launches Global Industry Specialization Program to better serve customers in target industry sectors


Zurich. – Zurich Financial Services Group (Zurich) announced today the launch of its Global Industry Specialization Program. The Group-wide program enables Zurich to better leverage its existing knowledge base and expertise in general insurance and to further expand its risk insights into specific industry sectors. The program aims at improving the way Zurich serves customers and distributors by developing differentiated customer propositions and offering tailored risk management solutions as well as a Zurich point of view on how an individual industry is dealing with its risks.

The program is an integral part of Zurich’s Customer and Distribution Management Strategy, which is focused on efforts to make Zurich a more customer centric organization while leveraging its many distribution channels.

The Global Industry Specialization Program will effectively function as a global practice leadership, where leaders from Zurich’s various divisions, functions and geographies can share knowledge and build upon expertise gained from their various experiences. As such, they will develop far-reaching insights on current and future trends that may impact the industry, as well as the capability to quickly respond with people, products and information resources to a changing risk environment anywhere in the world.

John Amore, Chief Executive Officer of Zurich’s General Insurance segment, said: “Our Global Industry Specialization Program is a further example of how Zurich’s operational transformation efforts will position us as more customer focused and as an even better problem-solver for our customers in specific industry sectors. Providing customers with the value of Zurich’s risk insights and understanding of the industry sectors we do business in will enable Zurich to retain existing customers and expand into further attractive markets for continued profitable growth.”

As part of the Global Industry Specialization Program, Zurich has created a global industry framework leading off with the following three sectors; Construction, Real Estate and Automotive, with plans to add other sectors over time.

Zurich is pleased to announce the appointments of Terry Gray (US citizen), as Global Industry Leader for the Construction Industry, Richard Elliott (British citizen) as Global Industry Leader for the Real Estate Industry, and Joerg Waelder (German citizen) as Global Industry Leader for the Automotive Industry. Collectively, they have over 70 years experience in the insurance industry and bring a network of highly specialized individuals to the Global Industry Specialization Program. All report to Rocco Maggiotto, Executive Vice President and Head of Zurich’s Global Customer and Distribution Management function for General Insurance.

Rocco Maggiotto said: “With the creation of the Global Industry Specialization Program, Zurich has once again demonstrated its commitment to customers, and that it is playing a leading role in the global insurance marketplace.”


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