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Siebel Systems Recognized as a Leader in Midmarket SFA by Independent Research Firm


Siebel CRM Professional Edition Well Suited for the Demands of Midmarket Companies

SAN MATEO, Calif.-November 23, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, has been recognized as a leader in midmarket sales force automation (SFA) applications, according to a November 2005 Forrester Wave report.1 The report notes that Siebel CRM Professional Edition, the company’s on premise CRM offering for small and medium-sized businesses (SMBs), “offers best-of-breed CRM to the midmarket with a focus on verticals.” It goes on to state that “Siebel leads the market in vertical specialization, with deep industry-specific functionality incorporated into editions for financial services; insurance; health care; life sciences; communications, media and energy; and consumer goods.”

Forrester evaluated the top midmarket on premise SFA vendors across approximately 151 criteria. Siebel Systems received the highest overall vendor score as well as the highest scores in the Verticalization, Sales Management, Sales Analysis, Integration, and Product Strategy and Vision criteria. According to the report, Siebel CRM Professional Edition’s strengths include deep industry-specific functionality and its simple migration path to Siebel’s enterprise on premise solution.

“It’s an honor to be recognized by Forrester as a leading provider of midmarket CRM applications,” said Robert Reid, Group Vice President, SMB, Siebel Systems. “We are dedicated to helping companies of all sizes maximize our world-class CRM functionality, allowing them to increase their business results. Siebel CRM Professional Edition delivers powerful CRM functionality in easy-to-deploy modules that allow midmarket organizations to choose the specific CRM capabilities they need to run their businesses better and be more competitive.”

Siebel’s latest version, Siebel CRM Professional Edition 7.8, improves end user adoption through seamless integration with familiar desktop and Web applications and delivers built-in best practices to increase sales, marketing, and service effectiveness. Siebel CRM Professional Edition 7.8 also provides enhanced call center functionality through integration with Siebel’s hosted contact center solution, Siebel Contact OnDemand.
About Siebel CRM Solutions for Small and Medium-Sized Businesses

Siebel Systems offers world-class solutions for small and medium-sized organizations, including both hosted and on premise offerings that embed best practices garnered from Siebel’s experience working with the world’s leading companies. For growing organizations seeking a complete, fast-to-deploy CRM offering, Siebel CRM OnDemand provides a hosted solution that requires no up-front investments in hardware or software and no additional maintenance, upgrade, or support costs. Siebel CRM OnDemand delivers unique capabilities such as powerful real-time and historical analytics, prebuilt contact center capabilities, and prebuilt industry-specific solutions. For midsized organizations that prefer to maintain control of their hardware and applications on-site, Siebel CRM Professional Edition delivers a leading software solution that provides extended CRM functionality with powerful customization and integration tools. To learn more about Siebel solutions for SMBs please visit
About Siebel Systems

Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel’s multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company’s best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit


Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems’ products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems’ Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at Siebel Systems assumes no obligation to update the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.


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