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Qwest Wholesale Wins Best-In-Class Awards From Leading Research Firm ATLANTIC-ACM


Qwest Communications International Inc. (NYSE: Q) announced today it received multiple “Best In Class” honors from wholesale customers in a survey conducted by ATLANTIC-ACM, a research consultancy serving the telecommunications and information industries.
The results, in which Qwest tied for top honors for customer service, network quality and voice pricing, were announced at today’s CompTel tradeshow in Nashville and were reported in ATLANTIC-ACM’s 2008 Domestic Wholesale Report Card. The awards reflect 685 individual carriers’ ratings of wholesale service providers. The annual survey asked wholesale customers to rank approximately 15 service providers’ operations, products and prices in eight different categories.

“Our reports have become a chief benchmarking resource in the industry, and satisfaction among service providers continues to reflect each carrier’s investments in products and services,” said Dr. Judy Reed Smith, chief executive officer and founder, ATLANTIC-ACM. “The awards presented to Qwest Wholesale demonstrate the company’s continued commitment to delivering high-quality customer service and network performance to wholesale service providers.”

“Qwest Wholesale has been recognized among the best in class for customer service for four consecutive surveys now, and we are thrilled that our team’s laser-focused efforts on service continue to pay off,” said Roland Thornton, executive vice president for Wholesale at Qwest. “The entire Qwest Wholesale team is proud of the awards we’ve won from ATLANTIC-ACM, and we are truly honored to have customers rank us so positively.”


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