IBM to Manage GSH Group’s Customer Contracts With a Single System

IBM’s Maximo Service Provider Solution Helps Leading Facilities Management Firm Consolidate Systems to Improve Service



ARMONK, NY .- IBM (NYSE: IBM) today announced that GSH Group plc, a leader in facilities and energy management solutions, is upgrading its current IBM Maximo Solution to include the latest Service Provider element from IBM. The new system will assist the effective management of client contracts and allow GSH Group plc to develop customer benefits and innovation through an even more robust and streamlined approach to asset management.

GSH Group plc will implement the latest Maximo Service Provider solution as its sole system to manage all of its contracts. IBM Maximo Service Provider provides timely and accurate billing information, work order, incident and response tracking, and a consistent customer response process, while supporting established client service levels.

By using a single product, GSH Group plc provides accurate asset management services for its customers and can deliver innovation through reports and additional value added services. Using the new system, GSH Group plc can leverage each customer configuration that is developed and extend it to the entire client base.

Established more than 100 years ago, GSH Group plc is a multinational FM company that provides unrivalled technology-driven facilities and energy management solutions. The company leads the mechanical and electrical facilities management sector in terms of technical innovation, energy conservation and environmental monitoring and reporting initiatives.

Maxwell Segal, Group Technology and Innovations Director, GSH Group plc, comments, “By running one central system of customer data, we gain a more robust system with more comprehensive data control.”

Segal continues, “We are also using IBM Maximo Service Provider to manage our mobile work force as we have 600 mobile engineers that are connected in real-time to the IBM Maximo solution. This provides efficient data sharing across the organization and a direct link to our vehicle tracking system, which we believe is another first across the facilities management industry. This unique system gives us enhanced control over our operations allowing us to deliver further benefits to our clients including reduced response times and optimized mobile support. We are confident that the IBM Maximo Service Provider software solution is enabling us to maintain our leading position in our sector.”

Rebecca Sinnatt, IBM Maximo Sales Manager, comments, “The GSH Group is the first facilities management company in the industry to use a single system such as IBM Maximo Service Provider. The system can hold a number of different customer contracts in one central system, and this shows that GSH Group is using their IT capabilities for strategic benefit. They are leading the way in their approach by reducing overhead, and benefiting their customer base through the transparency of the system.”