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Thailand: Citibank Cards Service Center Offers Extended Service Hours during Holiday Season


Bangkok – Citibank has launched a new “Cards Service Center,” a dedicated center to provide emergency credit card replacement and other credit card related inquiries, as part of its ongoing efforts to provide better customer service. Specifically to cater to the festive season, the “Cards Service Center” will extend its service hours from 0830 to 1800 hrs from Mondays to Fridays. These special operational hours will run from December 25, 2007 to January 31, 2008.

Ms. Voralak Tulaphorn, Card Business Director, Citibank Thailand said, "As part of our continuing effort to provide innovative service to cardmembers, we decided to open a brand new Cards Service Center dedicated to providing credit card services at the Citibank building. Catering to both new and existing cardmembers, it provides services as a drop-off point for new credit card applications, updating of name and address for current cardmembers and providing information on credit cards promotions and privileges.

“The highlight service is the emergency card replacement. Customers who have lost their cards may obtain replacement cards within approximately 2 hours. During this holiday period, we are also extending the operating hours from normal banking hours i.e. from 0830 – 1530 hrs to 0830 – 1800 hrs effective from December 25 till the end of January 2008,” added Ms Tulaphorn.

Customers may contact Citibank Cards Service Center at Ground Floor, Citibank Tower on North Sathorn Road. Service hours will be 0830 – 1800 hrs on Monday – Friday (December 25, 2007 – January 31, 2008) and 0830 – 1530 hrs from on February 1, 2008 onwards. Customers may also call 1588 for further details.

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Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Citi’s major brands include Citibank, CitiFinancial, Primerica, Smith Barney and Banamex. Additional information may be found at or


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