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New Symantec Managed Security Services Offering Helps Businesses Reduce Security and Compliance Risks


Symantec Log Management Service provides server and application monitoring, reporting and log archiving capabilities to meet compliance standards

CUPERTINO, Calif. – Symantec Corp. (Nasdaq: SYMC) today announced the worldwide availability of Symantec Log Management Service, a new offering from its Managed Security Services group that extends real-time security monitoring to server and application log files. This service is designed to help large enterprises manage and reduce security risks and demonstrate compliance with regulatory and industry requirements, such as the Payment Card Industry (PCI) Data Security Standard, to avoid potential penalties.

“Government and industry regulations require companies to monitor and manage network traffic and events. By adding Log Management Services to their Managed Security Services portfolio, Symantec seeks to address the increased demand for a more comprehensive and integrated set of security services that address challenges such as compliance requirements and risk management,” said Irida Xheneti, research analyst within IDC’s Security Services program.

Through the subscription-based service, enterprise customers receive an integrated solution that includes Symantec Security Information Manager appliance provisioned in their IT environment and managed by Symantec’s security experts. This version of the appliance serves as a log management system for security monitoring, compliance reporting and log archiving requirements. By outsourcing server and application log management to Symantec, enterprises receive access to Symantec’s global security expertise for 24x7 threat monitoring and analysis, resulting in prioritized, actionable recommendations. Internal IT organizations will also reduce their investigation time associated with security incidents so they can focus on their core competency.

Symantec Log Management Service features:

* Security monitoring and alerting for a variety of operating systems and applications
* Pre-defined compliance reports for a variety of regulatory and industry standards, such as PCI and SOX
* Custom log archiving allows customers to define their log retention requirements according to their security and compliance policies
* Full management of the log management appliance, including configuration, fault and performance monitoring, patching, lifecycle and Return Material Authorization (RMA)
* Security event correlation with other monitored security devices enables customers to quickly modify their security posture in response to a security attack

“Symantec Log Management Service offers a flexible approach to meeting the ever growing regulatory guidelines while expanding customers’ security view of server and application security incidents,” said Grant Geyer, vice president, Symantec Managed Security Services. “This service combines the award winning Symantec Security Information Manager with our Managed Security Services expertise and our global footprint into the security threat landscape to give customers the confidence that they are achieving the greatest return on investment from a company that truly understands IT risk management.”

Log Management Service exemplifies one solution within Symantec’s broad portfolio of sourcing models, including on-site, outsourced or a blended approach, providing an alternative to solving security management, compliance and operational challenges for enterprise customers. Through a combination of people, process and technology, Symantec delivers custom security management solutions to align with an organization’s policy changes, staffing conflicts and budgetary restrictions. Symantec’s experienced security staff and proven processes help enterprises effectively mitigate risk, protect data and demonstrate compliance.

Symantec Global Services is a leader in providing expertise and resources that manage IT risk, reduce costs and maximize IT performance. Symantec Global Services includes Professional Services, Managed and Hosted Services, and Enterprise Support Services and Security Response.

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About Symantec

Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world. The company helps customers protect their infrastructure, information and interactions by delivering software and services that address risks to security, availability, compliance and performance. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at

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